Aje

• Ensure exceptional customer experience through personalised service and product knowledge.
• Lead by example in customer care, sales techniques, visual merchandise standards and staff presentation standards to maximise sales potential.
• Achieve sales targets by converting customers, resolving complaints, and processing payments accurately.
• Responsible for the operational management of the boutique – ensuring high standards in health and safety, facilities, policies and procedures, and back-office operations.
• Responsible for increasing the VIP customer base and nurturing relationships with all VIP customers, ensuring they are kept informed of new products, upcoming sale activity, and VIP events.
• Communicate effectively with the management team, providing updates and feedback.
• Manage financial aspects including budgets, KPIs, banking, and expense monitoring.
• Administer daily reports, manage stock control, and ensure administrative tasks are completed promptly.
• To be aware of market trends, understand forthcoming customer initiatives
• Develop and mentor boutique team members, ensuring adherence to company policies and standards.
• Recruit and train high-calibre staff, conduct performance appraisals, and establish succession plans.
• Plan and execute in-store activations and attend training sessions as required.

KEY SKILLS

• At Aje Collective, we are committed to developing a culture and environment that celebrates diversity, equality and inclusion by promoting diversity in all forms and creating a safe environment for all employees, applicants and customers. Diversity is a founding principle of the brand, taking inspiration from multicultural Australia throughout all visual communications since inception.

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