A Friend of Mine

• Respond to new business enquiries, inbound sales calls and emails in a friendly, engaging manner
• Qualify leads and assess fit; foster the relationship where appropriate
• Share our portfolio, discuss minimum fees, and set up meetings with Suzy or Henry
• Attend new business meetings; sometimes taking notes, other times leading
• Preparing scope and fee proposals using our templates (with Creative or Design Director input)
• Email and explain proposals to clients, walking them through these if needed
• Liaise with suppliers and collaborators (e.g. web developers to quote website development projects), incorporating their input into proposals
• Organise meetings and assist with client onboarding tasks
• Provide clear guidance on timing, inclusions, exclusions, fees, and process to new clients
• Support admin/email needs such as forwarding invoices, chasing payments, or booking meetings
• Represent our team’s tone and values in all communication and business development
• Use Figma, Keynote, Acrobat and other tools to manage proposals and workflow (training provided if necessary)
• Share general studio tasks (e.g. ordering supplies, tidying up)

KEY SKILLS

• You’re a naturally upbeat, thoughtful person who loves getting things done.
• You can zoom out to see the big picture, but you’re equally comfortable in the details.
• You’re a strong relationship-builder who can quickly understand client needs and guide them through our services, meetings, proposals, and onboarding.
• You prepare accurate and articulate proposals with care, and you enjoy checking things off a list.
• You’re flexible and helpful—pitching in when we’re busy, and using initiative when things are quieter.
• You communicate clearly and craft considered emails or written explanations with ease.
• You’re happy to learn the ins and outs of our service offering and explain it to prospective clients.
• You’re equally confident handling phone and email enquiries, running meetings independently, and collaborating closely with our team.
• You’re a quick learner when it comes to new systems, resourceful when troubleshooting, and always willing to help share the load.
• Exceptional written and verbal communication
• Warm, approachable, client-centric attitude
• Strong organisational and prioritisation skills
• Efficient and process-driven work style
• Detail-oriented, reliable, enthusiastic, learning-focused
• Confident managing multiple priorities and staying calm under pressure
• Meticulous attention to detail
• Proactive and capable of running meetings independently
• Mindset for improving systems and creating efficiencies
• Solid financial literacy
• Comfortable taking and acting on feedback
• While experience in account management is useful, this role is not client-facing in that capacity – our design team leads account management
• Focused on responding to and nurturing inbound new business enquiries

Apply via the following link only, do not use the ‘apply now’ form below.

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