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careers Sydney
13.10.2020

Tigerlily

Cluster Manager

company: Tigerlily
job title: Cluster Manager
location: CBD
work type: Full-time
level: Mid-level

Key Responsibilities

  • Ensure all team members deliver individual sales and KPI performance above company benchmark by driving exceptional customer service across all 3 locations (Miranda, Bondi & Warringah).
  • Review Cluster sales and KPIs on a daily basis to provide targeted, store-specific feedback and strategies. Oversee rostering to meet wage and expenditure expectations, adjust regularly to suit trade patterns.
  • Based at Miranda, you will facilitate regular visits to all Bondi and Warringah, offering consistent and regular feedback on individual and store performance, driving regular business improvement initiatives and providing ongoing support to all Boutiques.
  • Provide targeted coaching and feedback to drive team performance in sales, operations and customer service.
  • Recruit, train and develop a passionate team, following best practice in all recruitment and training processes.
  • Offer ongoing coaching to all team members in product knowledge and selling skills, to develop best-in-business stylists and service experts. Motivate and inspire the team, providing recognition of high performance and monitoring team morale.
  • Conduct regular reviews with Boutique Business Managers and in-store team, setting clear performance goals and promoting internal succession opportunity within the Tigerlily business. Identify underperformance in the team and execute performance counselling where necessary.
  • Implement targeted strategies to ensure growth, increased sales and exceptional EBITDA results within the Cluster.
  • Plan for stocktakes, coaching leaders in strategies to exceed company benchmarks for shrinkage and stock accuracy.

 

YOUR EXPERIENCE

  • Previous multi-site management or flagship experience
  • Proven ability in consistently driving and achieving top line sales
  • A charismatic leader with a focus on team culture
  • Passionate about things Tigerlily
  • Exposure to performance management
  • Ability to train and develop individuals to success
  • Incredible customer service and selling skills
  • Professional written and oral communication skills
  • Capability to recognise gaps in a business, with the knowledge to overcome these opportunities and proven experience in implementing the solution

 

YOUR BENEFITS

  • Incredible team culture
  • Extremely generous wardrobe allowance and discounts
  • Reward & recognition for high performance and sales
  • A fun working environment
  • The opportunity to be a part of a well known Australian fashion resort wear brand
  • Excellent training & career progression opportunities

About Us

Founded 2000 in Sydney, Australia, Tigerlily delivers the ultimate holiday wardrobe, designed to take you away at home or abroad for any occasion. Each collection is aspirational but accessible for women who love summer, the beach and share a youthful curiosity for exploring new things. Established as Australia’s leading Premium Swimwear brand, Tigerlily has evolved to deliver the ultimate Holiday Edit wardrobe all-year-round; fusing unique textiles, distinguishable prints with a strong ethical and sustainable focus. We believe our people are the reason for our success, our retail team are the faces of the brand and deserve to be recognised for it. Our priority is to invest in our people, providing them with the training and resources they need to be successful. We pride ourselves on our team culture, always striving to create a fun, rewarding and positive environment.

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