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careers Sydney
03.05.2021

Depop

Community Development Coordinator

company: Depop
job title: Community Development Coordinator
location: Sydney CBD
work type: Full-time
level: Junior

Role Description

Depop is the fashion marketplace where the next generation buy, sell and get inspired. We are headquartered in London, UK with locations in Manchester, New York and Australia. We have more than 25 million registered users in 180+ countries. In the UK, 1 in 3 Gen Z/Millennials are registered and in the US we have grown 300% over two years. We are also the only European player to have recently entered the top 25 shopping apps by daily active users.

Depop exists to build the world’s most diverse progressive home of fashion. We are a community-powered fashion ecosystem that’s kinder to the planet and kinder to people. We give our audience something they can’t get anywhere else – unique fashion, with amazing people and the chance to create a better future by showing up as their full selves, at full volume.

We’re looking for a Community Development Coordinator to support our growing community of sellers through account management focused on growth, retention, and seller experience. This role reports to the AU Community Development Manager and will be instrumental in supporting our sellers to continue their growth journey with us.

The role offers an unrivalled opportunity to work in one of the fastest growing start-ups and grow your account management skill-set against one of the world’s most creative and entrepreneurial communities.

Key Responsibilities

  • Proactively manage relationships with our top performing sellers to drive retention, accelerate their growth, and improve their shop quality. This includes:
  • Utilise data and insights to understand seller performance and develop 1-to-1 programming to drive positive results and help individual sellers grow
  • Act as direct point of contact for Depop’s most engaged sellers by providing advice and coaching to increase the quality of their listings, as well as escalating time sensitive support related queries to our CX team
  • Facilitate engagement between sellers at scale by planning relevant community discussions and moderating channels in our seller forum
  • Support the Seller Marketing team on best practice sharing and seller campaigns. This includes:
  • Understand our seller community and identify sellers to champion
  • Develop successful working relationships with the seller community
  • Collate both internal and external trend insights to report on trend activity
  • Work with other internal teams to help sellers succeed:
  • Partner with Global Seller team to strategically identify key inventory categories on Depop
  • Partner with Seller Education to produce localise content
  • Partner with the Support team to implement prioritised support processes for specific groups of sellers
  • Partner with the Curation team to support seller promotion in our product
  • Partner with Product to ensure we are capturing the voice of this community to help us improve our experience

 

KEY SKILLS

  • You are data driven and have demonstrable experience in driving commercial success for clients.
  • You have previously worked within a consumer-facing and/or community-focused business.
  • You have proven experience in an account management or business development role.
  • You have clear and structured communication skills, and can be described as motivated and outgoing.
  • You are highly organized with strong attention to detail and are able to execute on established processes on time.
  • You are ideally familiar with the Depop app and feel comfortable providing advice on best practices.
  • You are comfortable working individually and as part of a team with the ability to collaborate across teams.
  • You are passionate about fashion, music, design or the arts, but above all, community-driven platforms.

 

Apply via LinkedIn only, do not use the ‘apply now’ form below.

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