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careers Melbourne
17.11.2020

Scanlan Theodore

CRM Manager Head Office

company: Scanlan Theodore
job title: CRM Manager Head Office
location: Melbourne
work type: Full-time
level: Mid-level

Role Description

We are looking for a full-time CRM Manager to coordinate and monitor our CRM systems and retention marketing strategies that will foster profitable long-term relationships with clients. Based in our Head Office in South Yarra and reporting to the PR & Marketing Manager and Digital Ecommerce Manager. If you have a love for luxury fashion, highly sales focused and have previous customer relationship experience then this is the job for you.

Responsible for creating a competitive and profitable work environment which is committed to achieving the Scanlan Theodore business objectives. To assist in leading the development, execution, and continuous refinements of multi-channel client relationships. To have a clear understanding of how to leverage consumer behavioural, lifestyle, transactional and demographic data in order to deliver relevant campaigns through an omnichannel approach with a vision of growing consumer loyalty and increasing their lifetime value to the business.

To be successful in this role you need to meet the following essential skills and experiences:

  • 3-4 years relevant experience in a similar role
  • Bachelor’s Degree in Marketing, Information Technology, Public Relations, Business Admin or any other related field
  • Technical expertise with CRM and analytical systems
  • Strong background in customer acquisition strategies, communication and problem-solving skills
  • Exemplary work performance history, including working in fast-paced environment, team collaboration and presentation skills
  • Exposure to luxury retail with particular use of Shopify, Apparel21, Zendesk or Emarsys or similar, preferable

Key Responsibilities

  • Implement and maintain CRM software inline with creating an effective sales funnel
  • Monitor relationships with existing customers and manage multi-channel communication campaigns
  • Develop and implement marketing techniques that will drive new clients
  • Track marketing metrics and trends
  • Conduct market research to identify new opportunities and increase customer engagement

About Us

Our offer to you

  • Competitive salary package
  • Opportunity to work with a talented and passionate team
  • Future progression opportunities
  • Generous staff discounts

Apply via LinkedIn only, do not use the ‘apply now’ form below.

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