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careers Melbourne
19.09.2019

The Connection

Customer Care and Office All-rounder

company: The Connection
job title: Customer Care and Office All-rounder
location: Prahran
work type: Part-time

Role Description

Curated online store The Connection is seeking a part-time Customer Service & Office All-rounder to join their growing team.

This role requires someone is who energetic, self-motivated and has exceptional customer service skills. In this role you will manage all customer enquiries, customer service initiatives, complaints management, and office/warehouse admin. Further opportunities to assist in photoshoots, collaborations, campaign and development of in-house brands are available.

Their dream candidate will have:

  • Proven customer service experience and passion for providing exceptional customer service
  • 1-2 years in a similar role, preferably in a fashion retail business
  • Exceptional accuracy and attention to detail
  • Outstanding written and verbal communication skills
  • Ability to multi-task, prioritise and manage time effectively
  • A positive, confident and proactive attitude
  • A valid driver’s license and access to a vehicle, and lives locally Melbourne area

Key Responsibilities

  • Provide impeccable online customer service via all communication channels
  • Respond to customer enquiries via email, live chat and phone
  • Respond to urgent complaints and implementing strategies
  • Provide fortnightly customer feedback report to management
  • Security and fraud management
  • Manage all incoming returns and exchanges
  • Responsible for uploading content including homepage banners, static content, blog posts and daily Instagram shop linking
  • Assist in the management of Shopify website
APPLY NOW
  • Accepted file types: jpg, gif, png, pdf, doc, docx, xlsx, xls, ppt, pptx, csv.
  • Accepted file types: jpg, gif, png, pdf, doc, docx, xlsx, xls, ppt, pptx, csv.
  • Accepted file types: jpg, gif, png, pdf, doc, docx, xlsx, xls, ppt, pptx, csv.
APPLY NOW
  • Accepted file types: jpg, gif, png, pdf, doc, docx, xlsx, xls, ppt, pptx, csv.
  • Accepted file types: jpg, gif, png, pdf, doc, docx, xlsx, xls, ppt, pptx, csv.
  • Accepted file types: jpg, gif, png, pdf, doc, docx, xlsx, xls, ppt, pptx, csv.
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