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careers Melbourne
17.02.2021

Scanlan Theodore

Customer Experience Agent

company: Scanlan Theodore
job title: Customer Experience Agent
location: Melbourne CBD
work type: Full-time
level: Mid-level

Role Description

Scanlan Theodore is looking for a full-time Customer Experience Agent to provide our customers with a personalised customer service experience by having the ability to communicate and listen effectively, analyse and solve problems whilst maintaining company policies and procedures. To be responsible for all aspects of the garment assessment and repairs process, ensuring this process is as efficient and seamless as possible.

Key Responsibilities

  • Employ expertise in customer experience and demonstrate clear problem-solving and resolution skills
  • Naturally create loyal customers with a positive and professional attitude
  • Knowledge of fabrics and garment composition
  • Highly organised and efficient, with attention to detail and the ability to work under pressure
  • Team player and establishes workable and effective relationships with all colleagues
  • Proactive and agile approach to role, with an eagerness to learn and improve

 

KEY SKILLS

  • 2+ years relevant experience in a similar role in luxury fashion
  • Advanced decision making, communication and problem-solving skills
  • Exemplary work performance history
  • Exposure to online retail with particular use of Shopify, Apparel21, Zendesk or Microsoft Office 365 or similar, preferable

 

Apply via LinkedIn only, do not use the ‘apply now’ form below.

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