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careers Melbourne
25.03.2021

Marimekko

Customer Experience Coordinator

company: Marimekko
job title: Customer Experience Coordinator
location: Melbourne
work type: Part-time or Casual
level: Mid-level
closing: 18.04.2021

Role Description

As a Customer Experience Coordinator, you will manage Marimekko’s omnichannel customer service, ensuring the customers have a seamless experience between our sales channels. You will support the eCommerce and Digital Marketing Manager and assist them with the day-to-day running of the website.

Key Responsibilities

Your responsibilities will include (but not be limited to):

  • Solving omnichannel customer service enquiries via email and phone by using Magento interface, ensuring the highest level of customer service is provided
  • Take full accountability of constantly improving the online & omni channel customer experience. You will work on your own projects that are tied into our market area strategy.
  • This role is highly collaborative; you will communicate with store teams regarding customer enquiries and liaise with global contacts in regard to systems & processes. You will also communicate with the order fulfillment and shipping providers to ensure seamless and effective operations.
  • Assist the eCommerce Manager with daily tasks, such as campaign set up, testing and visual merchandising
  • Manage logistics enquiries such as damaged item reports, tracking deliveries or ordering packaging and supplies for the ecommerce orders.

 

YOU WILL NEED

  • Computer savvy with a solid understanding of systems and software. Most of your time will be spent in the eCommerce platform Magento.
  • Interest in eCommerce and good understanding of retail operations and financials
  • Previous eCommerce or customer service experience. Experience using eCommerce platforms or systems, such as Magento is highly desirable
  • Confident & articulate communicator
  • High level of attention to detail & accuracy
  • Problem solving abilities & brilliant teamwork skills
  • A self-starter, highly motivated with a can do, positive attitude
  • Attention to detail and a sense of accountability
  • Applicable work permit is required if you are a non-Australian applicant

 

You will report to the eCommerce and Digital Marketing Manager.

This is a part-time role, for immediate start.

In return, we will provide you with a fantastic work environment where you will feel empowered to succeed and where your contributions will genuinely be valued. You will gain full understanding of the ecommerce business as well as get to learn and work together with all departments. In addition, you will also be offered a competitive salary and generous product discount to indulge your passion for creative design and beautiful products!

 

TO APPLY

If you’re looking for your next challenge within retail and keen to be part of a global success story then we’d love to hear from you.

Please apply online and include a cover letter outlining the following:

  • How you align with Marimekko’s values
  • Why you’ve chosen a career in ecommerce

Learn more about Marimekko here.

Click ‘apply now’ to submit your cover letter and CV to the employer, and we’ll send you weekly updates on fashion jobs in Melbourne from FJ Careers. 

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