Aletheia and Phos
Customer Service
| company: | Aletheia and Phos |
| job title: | Customer Service |
| location: | Fitzroy |
| work type: | Part-time or Casual |
| level: | Mid-level |
| closing: | 31.10.2024 |
Role Description
We’re currently seeking two enthusiastic and passionate team members who understand the Aletheia and Phos ethos.
As an integral part of our team, you provide exceptional customer service, and your warm and professional communication skills make our customers feel valued and connected to their jewellery. You will also be responsible for handling customer inquiries, resolving issues, coordinating product dispatch, and maintaining accurate records.
Career Growth and Benefits
At Aletheia and Phos, we value a diverse skill set and offer opportunities for professional growth within our small business. We foster a supportive and collaborative work culture, encouraging innovation and personal development. In addition, you will have the opportunity to work with a talented team and contribute to the growth and success of a unique jewellery brand.
If you possess the qualities described above and are excited about joining our team, we would love to hear from you.
This role is role is part time, Tuesday through to Sunday at our flagship store in Fitzroy.
Key Responsibilities
- Provide exceptional service and a welcoming experience for our customers
- Assist customers in selecting the right jewellery pieces
- Working in the flagship boutique independently. This will entail opening and closing procedures
- Process and manage online customer orders using Starshipit, Aus Post and DHL Express, ensuring accuracy and timely dispatch.
- Inventory management, including stock replenishment, conducting regular stock counts and PR inventory.
- QC of bulk production
Key Skills
- 2+ years experience in a similar eCommerce/Customer Service role.
- Proficient with Shopify and Starshipit.
- Knowledge and experience with Excel, Word and Google suite.
- Excellent professional verbal and written communication skills, with the ability to convey warmth and professionalism in customer interactions.
- Demonstrated honesty, integrity, and a commitment to providing exceptional service.
- Strong organisational and time management skills, with the ability to prioritize tasks effectively.
- Passionate about quality and craftsmanship, with a genuine interest in jewellery.
- Previous experience in a jewellery related role is preferred
About Us
Launched in 2014 by founder and owner, Alicia Millan, Aletheia and Phos is an independent jewellery label based in Fitzroy. The theme of connection lies at the heart and soul of this brand; connection to ourselves, those we love and to our story.
Please submit a cover letter detailing your interest in the Customer Service and Retail role at Aletheia and Phos, along with your resume. Applications without a cover letter will not be considered.
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