A.Emery
Customer Service and Fulfilment Coordinator
| company: | A.Emery |
| job title: | Customer Service and Fulfilment Coordinator |
| location: | Melbourne |
| work type: | Full-time |
| level: | Mid-level |
Role Description
We are excited to welcome another person into the A.EMERY team.
The role of the Customer Service and Fulfilment Coordinator will be to handle the day to day customer service components. This includes, liaising with our customers and responding to any queries, packing online orders and twice a year during our wholesale seasons assisting with various tasks outlined below.
We are looking for someone who has had a minimum 1 year experience in a customer service based role. A strong work ethic is a must, alongside exceptional attention to detail and the ability to work collaboratively and independently, demonstrating initiative and multi-tasking on a daily basis.
Key Responsibilities
eCommerce
- Manage shipment, packing and courier pick-ups of e-commerce orders daily
- Ensure customer orders are arriving in a timely manner
- Manage customer service communication, responding to enquiries relating to product information, order status, order delivery, refunds/exchange requests
- Control all stock movements within the warehouse, including incoming, outgoing and product returns/exchanges
- Tight control of all inventory in the warehouse to ensure accuracy
- Deliver exceptional customer service in the fulfilment of DTC orders
- Ordering and purchasing all warehouse consumables
- Pitching ideas to improve our customer service experience
- Liaising with couriers
Wholesale
- Submit all wholesale orders in NuORDER, export OC’s and cross check shipping / billing / discount information
- Organisation of packing lists, shipment stickers, invoices prior to seasonal wholesale order dispatch.
- Ensure external wholesale account packing guides are stringently followed.
- Work within the team to pack wholesale orders in key delivery months.
KEY SKILLS
- Maintain brand positioning ensuring appropriate / professional representation at all times
- Extremely organised with high accuracy and strong attention to detail
- Demonstrated ability to meet deadlines and work within a fast-paced environment
- Efficient time management skills and the ability to multi-task and operate under pressure
- Excellent written and verbal communication skills
- Ability to build and maintain solid relationships with both internal and external stakeholders
- Disciplined, able to work independently and within the team.
- Excellent data analysis skills
- Strategic and forward thinking and able to anticipate issues and threats
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