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careers Sydney
16.06.2022

KITX

Customer Service & Boutique Manager

company: KITX
job title: Customer Service & Boutique Manager
location: Paddington
work type: Full-time
level: Junior

Role Description

KITX is a creative fashion house born from a spirit of kindness, integrity and transparency. The X is for the future.

Key Responsibilities

  • Be a KITX brand ambassador in all areas and lead by example
  • Consistently strive to deliver an exceptional client experience and service
  • Naturally create loyal customers with a positive and professional attitude
  • Building VIP relationships, maximising existing database as well as building new via tailored customer profiling v Styling wardrobe solutions, via an intimate customer understanding.
  • Providing best in class customer service experience via all touch points – Web, Retail and Digital Communications i.e Video/Email
  • To support the Product in Shopify, ensuring on brand, commercial representation of all products, 100% accuracy of information with a focus on stock availability and integrity.
  • Ensure accuracy and integrity of KITX stock position for KITX.com.au
  • Accurately and efficiently complete all store operations administration
  • Maintain boutique brand standards in terms of appearance, cleanliness & visual merchandising
  • Team player, establishing workable and effective relationships with all colleagues
  • Ability to work under pressure, responsible, is highly organised, uses initiative and works proactively
  • Packing order with care and love in KITX way, Dispatching orders within 24 hours of placement
  • Understand Customer service online including Returns/exchanges · Online Stock take, ensuring stock accuracy for KITX.com.au

 

KEY SKILLS

  • This job role can be permanent part time or full time.

 

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