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careers Melbourne
16.06.2022

Hommey

Customer Service & Community Management

company: Hommey
job title: Customer Service & Community Management
location: Melbourne CBD
work type: Full-time
level: Mid-level

Role Description

Hommey, Australia’s fastest direct to consumer homeware brands and we’re expanding our team.

Be a part of a fast passed, exciting, hard working start up environment. We’re looking for someone who is passionate about improving the customer experience, has a keen interest in social media, content creation and understands the importance of brand.

Key Responsibilities

  • Manage all live chats and customer service enquiries via a ticketing platform and email platform.
  • Answering all inbound and outbound phone calls.
  • Process and manage returns, order changes and anything customer related.
  • Reporting on customer service tickets, returns and exchange rates.
  • Sending Hommey swatch books out to customers from head office.
  • Finding opportunities to improve the brand experience through customer feedback.
  • Customer feedback and surveys being implemented.
  • Influencer gifting.
  • Working with our creative and content agency to create and implement influencer content.
  • Forming relationships and partnerships with interior designers, architects.
  • Building a content and growth plan for our Hommey Insiders Facebook community group.

 

KEY SKILLS

  • Great written and verbal skills.
  • Problem solving and resourcefulness.
  • Organisational skills to manage tasks, work load and to help with prioritisation.
  • Ability to research and be motivated to learn as you go.
  • Hard working.

 

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