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careers Melbourne
24.07.2020

Seed Heritage

Digital Operations Coordinator

company: Seed Heritage
job title: Digital Operations Coordinator
location: Melbourne
work type: Full-time
level: Junior

Role Description

An exciting opportunity has arisen for a Digital Operations Coordinator to join the Digital & Ecommerce team at Brandbank, a leading retail group operating the Seed Heritage and French Connection retail brands with over 300 store locations across 4 countries.

This role will support the Digital Operations Manager in ensuring smooth and ongoing operations across Brandbank’s brand websites, marketplaces, order fulfillment processes, technology, and other customer related activities.

THE REQUIREMENTS

  • Relevant qualifications in business, IT, or relevant experience in a similar role
    Minimum 1-3 years’ experience working in a similar business supporting digital operations activities
  • Well-developed communication, time management, analytical and organisation skills
  • Exceptional interpersonal skills and problem-solving abilities
  • Understanding and knowledge of e-Commerce operations and retail trading
  • A drive towards contributing towards retail excellence and digital growth
  • Exemplary attention to detail and accuracy
  • Ability to work in a high pressure and fast-paced environment whilst maintaining composure
  • Process design and knowledge management

Key Responsibilities

  • Maintaining the 3rd party marketplace product upload and enrichment schedule i.e. The Iconic, David Jones, Myer
  • Executing key marketplace product upload tasks in accordance with the schedule
  • Act as the key point of contact to all marketplace place partners for all queries
  • Review and address orders that have been flagged as potentially fraudulent by our payment gateway providers and other daily fraud prevention tasks
  • Maintaining our Google My Business store listings i.e. manage store images, answering questions, responding to customer reviews etc.
  • Maintaining FAQ, returns and other key information pages across all our brand websites
  • Supporting customer return operations
  • Uploading and maintaining digital content across all websites and channels where required
  • Facilitation of training and the documentation of key operational processes
  • Support the delivery of digital projects and initiatives
  • Act as a point of escalation for the Customer Care teams to support the resolution of customer issues
  • Where required, support the digital and retail teams with execution of digital, marketing, or other customer-focused initiatives
  • Reporting against WIP activities and digital team reporting requirements
  • Supporting the Digital Operations Manager with any other digital ops tasks as required

About Us

Seed Heritage seeks to provide an unparalleled shopping experience and brand aesthetic, comprising of beautifully designed apparel, accessories and footwear for woman, teen, child and baby.

We now reach a global audience, boasting more than 280 stores in destinations including New Zealand, Hong Kong and Singapore.

If you would value working for a highly respected brand, and are passionate about growing your career, then we would love to hear from you. Don’t miss your chance to join our success story!

Apply now on Seek.

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