Jo Mercer
eCommerce and Marketplace Coordinator
| company: | Jo Mercer |
| job title: | eCommerce and Marketplace Coordinator |
| location: | South Yarra |
| work type: | Full-time |
| level: | Mid-level |
Role Description
Our eCommerce & Marketplace Coordinator is integral to the optimisation and management of our marketplace channels. This role is an office-based role and primarily focuses on overseeing and enhancing marketplace operations, including product listings, order management and performance reporting. You would also support the broader e-comm team by ensuring seamless integration and execution of marketplace strategies, assisting with promotional plans and maintaining accurate product representation across various platforms. This is a great opportunity for someone with at least 1 years’ experience in a similar role. However, more importantly, we are looking for someone with a can-do attitude, loads of initiative and loves working within a supportive team.
Key Responsibilities
- Work across two internal websites (AU/NZ & International), ensuring seamless operation and optimization.
- Curate and merchandise landing pages to align with email marketing campaigns, homepage features, and digital marketing strategies.
- Oversee the setup and testing of theme changes, including scheduling website banners, updating terms and conditions, and managing relevant merchandising updates.
- Contribute to user testing and the successful rollout of new online initiatives
- Collaborate with the eCommerce & Marketing Manager and eCommerce Specialist to advance website UX, conversion rates (CR), average order value (AOV), and revenue initiatives.
- Assist in driving sales and implement new strategies using third-party tools and platforms where applicable.
- Ensure accurate representation and optimization of product content throughout the customer journey.
- Assist with copywriting for product descriptions and website content as required.
- Maintain all marketplace channels (The Iconic, The Dom, Qantas, Marketplace Maximiser), including uploading and removing products, managing orders, resolving errors, and supplying assets.
- Serve as the primary contact for all marketplace platforms.
- Support the maintenance and execution of the marketplace promotional plan.
- Produce weekly performance reports for all marketplace activities.
- Scope and present new marketplace opportunities that are aligned with the brand.
KEY SKILLS
- You must have at least 1 year of experience in a similar role together with a degree in this (or related) field
- Exceptional organisational/project management skills and an ability to prioritise and handle multiple deadlines
- A high level of attention to detail, accuracy and an ability to get into the detail where necessary
- We value initiative, integrity and a strong customer focus
- Previous experience dealing with marketplaces but we can provide training
- Excellent written and verbal communication is a must
Apply via Seek only, do not use the ‘apply now’ form below.
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