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careers Sydney
13.10.2020

Jac + Jack

eCommerce Assistant

company: Jac + Jack
job title: eCommerce Assistant
location: CBD
work type: Full-time
level: Junior

Role Description

Jac+ Jack is seeking an eCommerce Assistant to join our close knit team in Sydney. The digital area of our business is growing rapidly, so this position will have huge scope for growth and the right person will be able to impact the brand significantly.

Key Responsibilities

  • End to end customer service management including providing an excellent customer experience via phone, livechat and Zendesk.
  • Ensuring all queries are addressed and resolved promptly. Provide ongoing customer feedback with management and suggest improvements where needed.
  • Oversee daily order dispatch with stores and 3PL, ensuring all orders are dispatched in a timely manner, management of all returns + exchanges. Review processes and suggest improvements to structure where required.
  • Liaise with stores, 3PL and freight partners to investigate stock or order issues as needed.
  • Assist the digital team with on-site content on a needs basis including but not limited to; online merchandising, homepage, category page changes and product upload.
  • Ad hoc tasks as needed by the digital team.

 

YOUR SKILLS

  • 1-2 years customer service experience in an ecommerce or retail environment.
  • A desire and interest to develop a further career in fashion and ecommerce.
  • Excellent written and verbal communication skills with a strong eye for detail.
  • Proactive with a solution driven approach to customer service.
  • Strong organisational and time management skills with an ability to multitask.
  • Experience with Shopify, Zendesk, AP21 and Illustrator preferred but not necessary.

About Us

Jac + Jack was established in 2004 with 7 stores nationally, a vast wholesale network and growing digital business. Our clothes are high-quality pieces for men and women and are defined by our signature style and ease.

Apply via Seek only, do not use the ‘apply now’ form below.

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