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careers Sydney
12.11.2021

Coco & Lola

Online Assistant

company: Coco & Lola
job title: Online Assistant
location: Double Bay
work type: Full-time
level: Mid-level

Role Description

Coco & Lola is a progressive multi-brand womenswear fashion retailer representing a premium curation of Australian brands. Home of Australian fashion, Coco & Lola has flagship boutiques located in Sydney, Melbourne and Perth and is leading the way in creating unique and immersive retail spaces that provide exceptional service  and a standout omnichannel experience to our customers Australia-wide.

Based in our Head Office in Alexandria we are seeking a passionate Digital Experience Assistants to join our Digital Experience Team. In a hands-on role you will assist in the order preparation and dispatch of our online orders and assist in the processing and delivery of stock to our Boutiques.

Key Responsibilities

  • Assist the day-to-day running of order preparation and dispatch in an orderly and timely manner.
  • Picking, packing and processing of orders (to be completed alongside a team).
  • Providing exceptional customer service and digital experience  at every touchpoint with the customer.
  • Exceptional online order presentation skills.
  • Assist in the dispatch and processing of stock to our boutiques.
  • Assist in the preparation of packaging and online dispatch stationary.
  • Assist in the organisation and operations of the Coco & Lola stock processes .
  • Assist with Live Chat and customer service support channels.
  • Work collaboratively with Coco & Lola team members across different divisions.
  • Organise and maintain a clean and process driven workspace.

 

KEY SKILLS

  • Demonstrated experience in dispatch environment preferably in the fashion industry
  • Experience with platforms and logistic programs such as Shopify, DHL, Startrack, Flash couriers, etc.
  • Outstanding written and verbal communication skills
  • Attention to detail (extremely important).
  • Multitasking is essential along with the ability to prioritise tasks.
  • Be a keen problem solver with the ability to think on your feet.
  • Be self-motivated and comfortable taking initiative.
  • Ability to work independently and within a team environment

 

Apply via Seek only, do not use the ‘apply now’ form below.

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  • Accepted file types: jpg, gif, png, pdf, doc, docx, xlsx, xls, ppt, pptx, csv, Max. file size: 100 MB.
  • Accepted file types: jpg, gif, png, pdf, doc, docx, xlsx, xls, ppt, pptx, csv, Max. file size: 100 MB.
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