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careers Melbourne
23.03.2021

Goodbyes

Retail and Operations Manager

company: Goodbyes
job title: Retail and Operations Manager
location: Melbourne
work type: Full-time
level: Senior
closing: 06.04.2021

Role Description

We are looking for a motivated individual seeking a multifaceted role in a purpose driven and growing business. The position of Retail and Operations Manager is full time, Monday – Friday.
To be considered for this role, you will have the following:
Preferred Experience + Selection Criteria
Area management/multi-site experience (or relevant)
A background in analysing KPIs and business reports
Proven experience in recruitment, onboarding, and rostering employees
Demonstrated knowledge, experience and understanding of employee training, development and performance management
A variety of experience in problem solving and conflict resolution
The ability to plan and multitask a highly variable and complex workload accurately and effeciently
High level organisational and time management skills
The ability to manage autonomously, collaboratively and from a distance
A high standard of personal integrity and commitment to the organisations values, policies and procedures
Demonstrated competency in general administrative duties and computer literacy
Well-developed interpersonal, written and verbal communication skills
Excellent customer service skills
An understanding of our process and service
Experience in Operations Management
Experience in Human Resources
Experience in Payroll

Key Responsibilities

As the Retail and Operations Manager, you will work closely with the Directors and Store Managers. Your areas of responsibility will include:

  • Optimize and oversee store operations to ensure efficiency
  • Ensure compliance across all locations with company’s policies and procedures
  • Fortnightly Payroll
  • Maintain and increase standards of customer service
  • Recruitment, hiring and onboarding as well as managing employee records
  • Training, development and high level performance and disciplinary management
  • Managing training and development platforms and content
  • Creating and revising job descriptions
  • Developing and analyzing company payroll budgets
  • Employee relations counselling
  • Recommending and developing new policies, approaches and procedures
  • Ensure quality control standards are met across stores
  • Prioritising staff health, safety and well-being.
  • Compiling and analyzing reports to increase performance and achieve KPI’s
  • Weekly Store Manager correspondence and improvement strategies
  • Assist with high level member enquiries, resolutions and communication
  • Assist with launching new locations throughout Australia
  • Visit, work in and support stores as required
  • Operational troubleshooting / problem solving
  • Complete administrative duties

At Goodbyes we value and foster a diverse, inclusive, and supportive working environment. We encourage people of Aboriginal and Torres Strait Islander background, people from culturally diverse backgrounds and identities, LGBTIQ+ people and people with disability to apply.

 

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