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careers Brisbane
22.09.2020

St. Agni

Retail Store Manager

company: St. Agni
job title: Retail Store Manager
location: Brisbane
work type: Full-time
level: Senior

Role Description

We are looking for an exceptional Store Manager to form part of our Retail Team, to manage and oversee our James Street Boutique and retail team.

This person will be responsible for overseeing the daily operations of the retail store and retail team, supervising the operational and organisational standards.

This person must consistently strive to delivery an exceptional experience for both our customers and our retail team. Success within this role is dependant on creating and upholding customer satisfaction, meeting sales targets and demonstrating outstanding leadership and management skills. A highly motivated and infectiously motivating individual.

GENERAL

  • The Retail Store Manager’s role is to oversee daily operations of the retail store and retail team, supervising the operational and organisational standards of the store.
  • Responsible for helping customers identify and purchase products they desire, as well as selling, restocking and merchandising.
  • Your duties will also include undertaking administrative tasks, monitoring inventory levels and developing business strategies.
  • A highly collaborative role, involving great teamwork skills, cooperation, responsibility and exceptional customer service.
  • A front-line position, this role requires a deep understanding and appreciation for the brand, products and people and the ability to communicate that to customers.

Key Responsibilities

  • Consistently strive to deliver an exceptional client experience.
  • Improve and uphold exceptional customer satisfactions and meeting monthly sales targets.
  • Demonstrate outstanding leadership and interpersonal skills.
  • Motivate the retail team to meet sales objectives through training and monitoring.
  • Create business strategies to attract new customers, expand store traffic and enhance profitability.
  • Hire, train and oversee new staff.
  • Prepare details reports and insight to discuss with the General Manager – Marketing & Retail.
  • Undertake store administration duties such as managing store budgets, wage budgets, rosters and financial records.
  • Accurately and efficiently complete all store operations and administration
  • Maintain boutique brand standards in terms of appearance, cleanliness and visual merchandising.

 

TECHNICAL REQUIREMENTS

  • Exceptional customer service skills
  • Exceptional communication and interpersonal skills (written and verbal)
  • Critical thinking
  • Leadership and management skills
  • Organisational skills
  • Computer literacy

 

ATTRIBUTES, VALUES & BEHAVIOURS

  • A natural leader and collaborator
  • Lives by the St. Agni Values as the code of customer and people conduct
  • Works by and respects the St. Agni Diversity & Inclusion Policy
  • Adherence to HR policies and procedures
  • Leads from the front, with a strong work ethic demonstrated by showing discretionary effort in times of need.
  • Embraces change and innovation
  • Natural curiosity and desire to learn and grow
  • Operates with a growth mindset, is future-focused and embraces a ‘one customer’ approach to creating amazing and bespoke St. Agni customer experiences.

 

Click ‘apply now’ to submit your resume and cover letter to the employer, General Manager – Marketing & Retail, Jack Carter, and we’ll add you to receive weekly updates from FJ Careers.

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