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careers Melbourne
18.07.2022

Coco & Lola

Senior Boutique Stylist

company: Coco & Lola
job title: Senior Boutique Stylist
location: Toorak
work type: Full-time
level: Senior

Role Description

Coco & Lola is a progressive multi-brand womenswear fashion retailer representing a premium curation of Australian brands.

Home of Australian fashion, Coco & Lola has flagship boutiques located in Sydney, Melbourne and Perth and is leading the way in creating unique and immersive retail spaces that provide exceptional service and a standout omnichannel experience to our customers Australia-wide.

We are seeking a passionate Senior Boutique Stylist to represent, nurture and inspire the customer journey within our Boutique.

Reporting to and working alongside our Boutique Managers, the successful candidate will require excellent customer service skills, styling and product knowledge and will work collaboratively with a wider team of stylists to create unforgettable, all encompassing boutique experiences for our Customers that celebrates the Coco & Lola brand, values and our customer.

As a Senior Boutique Stylist you will have an in-depth understanding of premium boutique customer service, be a genuine and inspiring team player, and most importantly be dedicated to creating memorable and long lasting customer relationships and unique tailored shopping experiences.

Key Responsibilities

  • Working in a fast-paced and inspiring environment our Senior Boutique Stylist will be responsible for upholding the Coco & Lola company core values along with setting and delivering a premium level of customer service.
  • You will showcase authentic, inspiring, uplifting experiences within your customer journey and inject structure and knowledge into your experiences.
  • As a Full-Time Boutique Stylist you will be brand ambassador for Coco & Lola in every facet. You will work alongside your Management team to set the tone and customer experience expectations.
  • In a hands-on customer focused role, you will represent and execute the Customer Experience strategy. You will have the natural ability to think strategically to identify missed opportunities and respond intuitively to each customer’s needs and showcase this throughout your one on one experiences.
  • With the support of your management team you will help drive strong sales results and deliver an exceptional level of customer service. You will need to have a natural styling ability and inject your creativity into every in store experience. Providing a memorable and seamless omni-channel customer experience and service is of high priority for Coco & Lola.

 

KEY SKILLS

  • Deliver exceptional customer experience and uphold company values.
  • Provide exceptional, authentic and genuine customer service that inline with our core values.
  • Take initiative and inject your brand, product knowledge, store presentation and customer experience and service standards into every experience.
  • Awareness of store zoning strategy and structure that will set the daily tone and enhance the customer experience and journey through the boutique.
  • Build and maintain the VIP client base and assist with developing and executing company strategies to engage, build and grow our loyal customer base. Generate lasting impressions.
  • Collaboratively work alongside your team to drive strong sales, customer experience results and conversions.
  • Assist with Inspiring, motivating and up-skilling causal stylist by identifying styling opportunities within your boutique to enhance the customer journey.
  • Take pride in maintaining an in-depth knowledge of the products, brands and industry trends.
  • Ensure all areas of the boutique’s customer journey and visual presentation are held to the highest standard.
  • Exemplify a passionate approach to the Coco & Lola brand and customer experience.
  • Uphold company values.
  • Showcase a strong understanding of the company’s KIPs, conversions, goals and outcomes.
  • Exceptional communication skills and impeccable attention to detail.

 

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