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careers Melbourne
26.10.2021

Aesop

Senior Service Desk Analyst

company: Aesop
job title: Senior Service Desk Analyst
location: Collingwood
work type: Full-time
level: Senior

Role Description

Aesop has carefully cultivated a work environment in which our employees are constantly challenged to do their best. Our company is determinedly creative, intelligent and progressive, and nurtures these qualities by employing people who share our passionate interest in design, innovation, and incisive enquiry across all fields.

Our organisational culture is entirely unique, distinguished by an uncommon blend of courtesy, cordiality and intellectual energy. We seek those who can bring a wealth of life experience and inspired ideas to our table.

In return, we provide comprehensive induction and training programmes, and encourage an inclusive culture that nurtures enduring professional relationships. We also appreciate the benefits that flow from our employees’ external pursuits.

We raise our bar high at Aesop and never lower it; this is one of the keys to our success and one of the many reasons why people wish to work here. If you would like to join Aesop, we invite you to peruse our current career opportunities.

We are seeking a solution focused and personable Senior Service Desk Analyst to join our ICT team. This full-time position will report to the Service Desk Manager, and is based in Collingwood.

Key Responsibilities

  • You will support and serve as an escalation point for critical ICT functions required by Head Office, Aesop Retail and Subsidiary locations. These functions include networking, Point of Sale systems as well as various business applications.
  • You will also support the stable operation of Aesop’s in house and internet-based data and computer networks, infrastructure and POS systems. You will analyse and resolve end user hardware and software, computer and network problems in a timely and accurate fashion and provide end user training where required.
  • Supporting ICT Projects and strategic initiatives on occasion will also form part of this position. This role also provides the opportunity to be on-call a weekend a month.

 

KEY SKILLS

  • Min 3 years’ experience working in an IT service or support environment; MSP experience highly regarded
  • Demonstrable understanding of Windows, Office 365 and Active Directory support and administration
  • Understanding of Networking terminology and principles, certification highly regarded
  • Understanding of ITIL processes and best practices, certification advantageous
  • Experience using a ticket management system, especially Jira
  • Thrive on solving problems and the process of continuous improvement
  • Strong initiative and wholistic approach IT management
  • Proven experience managing multiple priorities with strict time-dependent deliverables
  • Demonstrate unparalleled attention to detail and excellent organisational skills;
  • Be well versed in explaining technical information to non-technical people

 

Apply via LinkedIn only, do not use the ‘apply now’ form below.

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