Bared Footwear
Online Customer Service Agent
| company: | Bared Footwear |
| job title: | Online Customer Service Agent |
| location: | Oakleigh |
| work type: | Casual |
| level: | Entry-level |
| closing: | 21.11.2025 |
Role Description
We’re seeking an experienced customer service superstar to join our team! You’ll deliver exceptional service across phone, email, live chat, virtual fittings and social media channels, helping customers find their perfect fit and making every interaction unforgettable.
Key Responsibilities
- Delivering exceptional service across all channels, such as phone calls, chats, video calls, emails, socials & reviews.
- Managing high volumes of tickets while maintaining top-notch quality.
- Investigating and troubleshooting complex issues alongside other teams.
- Sharing expert product knowledge to guide customers on product fit and style.
- Owning and resolving customer requests with empathy, speed, and accuracy.
WHY YOU’LL LOVE WORKING AT BARED
- Competitive pay + generous staff discounts.
- A free pair of shoes when you start (yes, really!).
- In-house training and ongoing development.
- Hybrid flexibility – once trained, enjoy a mix of remote and in-office days.
- Supportive, inclusive, and social team culture.
- Fun team events, peer recognition & referral rewards.
- Wellbeing perks including flu vaccinations & EAP.
- Be part of a Certified B Corp – doing good for people and the planet.
Click ‘apply now’ to submit your cover letter and CV to the employer and we’ll send you weekly updates on fashion jobs in Melbourne from FJ Careers.
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