Black Finch Jewellery
Front of House and Client Experience Coordinator
| company: | Black Finch Jewellery |
| job title: | Front of House and Client Experience Coordinator |
| location: | Collingwood |
| work type: | Part-time or Casual |
| level: | Mid-level |
| closing: | 28.02.2026 |
Role Description
Since its founding in 2007, Black Finch has been guided by a deep appreciation for the unexpected and unconventional. We value complexity, originality, and the beauty found in asymmetry, creating fine jewellery that balances modern aesthetics with timeless craftsmanship.
Our close-knit team of 13 creatives works in a collaborative, supportive environment centred on care and meaningful design. With most sales taking place in our Collingwood flagship store, this hands-on role combines fine jewellery sales, client relationship building, showroom care, and operational support.
This role suits someone genuinely obsessed with jewellery, fashion, and craft. You value thoughtful design and exceptional craftsmanship, and you love helping clients find the perfect piece, whether an engagement ring, a future heirloom, or an everyday treasure.
You thrive in a sales-driven environment and are motivated by connection, conversion, and care. Building relationships comes naturally, and you guide clients with warmth, confidence, and intuition, understanding that great sales are personal, considered, and lasting.
You enjoy working in a small team where everyone contributes and takes shared ownership of the space, experience, and brand, bringing energy and pride to the showroom each day.
Key Responsibilities
- Deliver warm, bubbly, intuitive, and highly personalised customer service.
- Build genuine, lasting relationships with clients, both in-store and over time.
- Meet and contribute to individual and store-wide sales targets.
- Maintain exceptional presentation and care of the showroom and jewellery displays.
- Support appointment management, client follow-ups, and after-sales care.
- Assist with stock handling, basic inventory processes, and operational tasks.
- Work closely with the wider retail, production, and marketing teams to ensure a seamless client experience.
- Please note, you have to be available weekends.
Click ‘apply now’ to submit your cover letter and CV to the employer and we’ll send you weekly updates on fashion jobs in Melbourne from FJ Careers.
