Collarts
Campus Operations Lead
| company: | Collarts |
| job title: | Campus Operations Lead |
| location: | Collingwood |
| work type: | Full-time |
| level: | Mid-level |
| closing: | 20.03.2026 |
Role Description
At Collarts, students come first. We are proud to welcome a diverse range of learners to our VET and HE courses, and see difference as powerful. We are committed to making Collarts increasingly accessible, improving inclusion by partnering with students to understand their lived experience and change Collarts for the better.
Collarts is looking for a Campus Operations Lead who can form the primary point of interaction for students and are an integral part of their journey through Collarts. Working in the Student Experience team, you will be in sole charge of one of our industry ready campuses. This role is a fantastic way to begin your journey at Collarts, positioning you to gain experience working with a myriad of departments within the institute.
ABOUT US
Collarts (and its predecessor, Ausmusic) began more than 30 years ago with just three programs, a handful of students, and a small team of passionate lecturers. Founded on music and audio – a proudly rock’n’roll start – we’ve grown into one of Australia’s leading creative education providers.
Today, operating as Collarts, we teach more than 2,000 students from over 30 countries across four campuses and in 50 partner high schools. We offer 24 degree programs and 5 vocational certificates, and are ranked Australia #1 Creative Arts Course Provider according to the 2024 Quality Indicators for Learning and Teaching (QILT) national surveys.
Our community includes award-winning artists, industry leaders and respected educators across music, screen, design, fashion and creative industries.
In 2024, we launched our new strategic plan, Creativity on Purpose, focused on reach, engagement, sustainability and quality. With continued growth across online, on-campus and secondary school partnerships, Collarts is committed to empowering the next generation of creative talent.
At Collarts, we’re committed to fostering an inclusive and diverse workplace that celebrates the rich heritage and contributions of Aboriginal and Torres Strait Islander peoples. We encourage and welcome applications from Aboriginal and Torres Strait Islander individuals, recognising the unique skills, perspectives, and knowledge they bring to our team. Join us on our journey toward a more inclusive future!
Key Responsibilities
The Campus Operations Lead role will oversee front-of-house operations and campus support services to deliver a seamless, welcoming student and stakeholder experience. Core areas include:
- Front-of-house and reception operations: Manage reception and front-of-house processes in line with defined policies and standards, ensuring smooth day-to-day campus operations.
- Student support and service delivery: Triage and resolve Level 1/2 student cases and requests in a timely way; provide general support to students including room bookings, equipment assistance, basic timetable/enrolment queries, and escalation to the right teams when needed.
- Campus engagement and activations: Support and deliver campus activations and initiatives that strengthen student engagement, connection, and retention.
- Campus leadership and team capability: Develop and coordinate training materials and activities for campus staff; foster collaboration, knowledge-sharing, and a positive, collegiate team culture.
- Operational coordination and continuous improvement: Support day-to-day operational matters; contribute to work planning and process improvements (including data integrity/efficiency); coordinate equipment pick-up/delivery for repairs and student needs.
- Stakeholder and customer service management: Build and maintain strong relationships with internal and external stakeholders; welcome and assist visitors; respond to face-to-face, phone and email enquiries to ensure a positive first impression.
- This role also has the opportunity to work closely with the Engagement team and closely support events across other Collarts campuses – an allowance is on offer for the right person.
WE ARE LOOKING FOR SOMEONE WHO HAS
- A minimum of Diploma level qualification with subsequent relevant experience.
- Minimum 2 years in a similar customer service position (experience in supporting events is highly advantageous).
- A strong customer service focus with the ability to provide friendly, professional, and responsive service to students, and staff.
- Excellent planning skills, the ability to multi-task and stay organised with great attention to detail.
- A proven ability to work autonomously and demonstrate initiative and confidence in the completion of tasks.
- Ability to quickly build relationships with people at all levels of the organisation.
- The ability to obtain and successfully hold a Working with Children Check.
- It would be a bonus if you also have any formal qualifications or experience, ideally related to subjects taught at our George Street Campus. Disciplines including Fashion Marketing, Fashion Sustainability, Photography, Game Design, Interior Design and Digital and Graphic Design.
As shortlisting will commence immediately, we reserve the right to close this recruitment earlier than the stated closing date. You must have the legal right to live and work in Australia to apply for this role plus obtain a working with children check. If you have any questions please email [email protected].
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