Sportsgirl
Customer Support Officer
| company: | Sportsgirl |
| job title: | Customer Support Officer |
| location: | Richmond |
| work type: | Full-time |
| level: | Junior |
Role Description
Proudly Melbourne-born, The Sportsgirl brand and our iconic bold stripes have been part of contemporary Australian fashion culture since 1948. We’ve created a vibrant community where creativity and self-expression thrive, and as a business, we are committed to providing inclusive fashion for all Australians.
As part of The Sussan Group, we’re proud to be a Certified B Corporation™. This certification independently verifies that The Sussan Group meets high standards of performance, accountability, and transparency. Our commitment to sustainability and social impact benefits everyone—from our team to our customers, and our suppliers.
As a business, we’re committed to creating meaningful change, in measurable and transparent ways. By listening to and representing our community, we believe in the power of positivity, hope and kindness to create positive change in the world. The Sportsgirl team is here to champion our vibrant community called Generation Sportsgirl, every step of the way.
We currently have a great opportunity for a Customer Support Officer to join our team in a parenatal leave 12 month full time role (Monday to Friday), based in our Cremorne head office.
Supporting our brand, you will deliver a positive and responsive service experience with every customer interaction that assists in building customer loyalty. As a true ambassador for Sportsgirl and business, your strong customer service focused approach, proactive and responsive nature and problem solving abilities will support your success in this role and help you think on your feet during our busy periods.
Key Responsibilities
- Providing great customer service as direct first point of contact for customer telephone and email enquiries
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Build customer loyalty by creating a positive and responsive service experience with every customer interaction
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Resolve customer enquiries as first point of contact
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Ensure all required reports are completed accurately and within specified timelines
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Develop effective relationships with internal customers and stores
KEY SKILLS
- Proven experience in dealing with customers and providing exceptional customer service
- Experience in a fast-paced customer service environment within the retail industry
- Demonstrated effective problem-solving ability (takes ownership for actions and uses initiative to get results)
- Retail POS application systems knowledge preferred
- Strong PC Skills and good working knowledge of Microsoft Office suite
- Experience or exposure to Zendesk ideal
Apply via Seek only, do not use the ‘apply now’ form below.
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