Lucy Folk
Head of Store
| company: | Lucy Folk |
| job title: | Head of Store |
| location: | Windsor |
| work type: | Full-time |
| level: | Mid-level |
| closing: | 01.01.2026 |
Role Description
We’re reimagining the way we work, embracing a management model that invites collaboration, balance and leadership. We’re currently seeking a vibrant, like-minded individual to join us as Head of Store, at our Melbourne Flagship, The Salon. We’re open to applicants from varied backgrounds including hospitality, travel, wellness and art. This is a new kind of leadership, built on energy, consideration and care.
At Lucy Folk We Practice The Art of Living Well. We are radically reimagining a new kind of space that symbolises everything Lucy Folk represents – ritual, design, art, travel, wellness, and culture. A place where Lucy Folk’s world comes to life through curated moments, human connection, and inspired presence.
We’re looking for an experienced leader with natural essence and magnetic charisma, able to create highly considered, meaningful connections with every guest who steps inside. This role follows a thoughtful five day rhythm, making space for rest, renewal, and inspired contribution. For the right applicant, we are also open to a four day per week model.
Key Responsibilities
- Inspire, develop and celebrate a high-performing boutique team committed to creating exceptional experiences.
- Lead purposeful coaching and ongoing professional growth, nurturing confidence and capability in all team members.
- Support talent attraction, thoughtful onboarding, and meaningful training that cultivates a connected, inclusive and values-aligned culture.
- Champion unforgettable client experiences across every touchpoint – from warm welcomes to personalised styling and lasting relationships.
- Model elevated clienteling and relationship-building that strengthens loyalty through VIP engagement and care for our most devoted clients.
- Collaborate closely with leadership to translate performance insights into action, proudly driving the growth of the business.
- Bring moments of excitement to life through initiatives, boutique activations, and seasonal launches that spark joy.
- Execute beautiful visual merchandising with precision, ensuring our spaces feel considered, inspiring and unmistakably Lucy Folk.
- Oversee inventory flow, stock integrity, and operational rhythms that protect profitability while elevating the customer journey.
- Stay plugged into our community and the broader creative landscape, providing insights that help guide commercial and strategic decisions.
- Deliver insightful reporting and clear communication to Regional and Senior Leadership to support continuous growth and brand evolution.
KEY SKILLS
- 5+ years leadership experience within premium or luxury retail, guiding teams toward excellence in service and sales.
- A celebrator of people — proven ability to elevate performance with measurable commercial success.
- Demonstrated fluency in retail KPIs and P&L management.
- Skilled in embedding change and championing transformation through clear communication and grounded leadership.
- Confident communicator and relationship-builder across diverse stakeholder groups.
- Commercial thinker with strong analytical instincts and a strategic approach to problem-solving.
- Exceptional coach with a passion for developing emerging leaders.
- Inspired motivator who brings calm confidence and direction during busy and challenging moments.
- Inclusive and culturally aware leader who fosters safe, collaborative environments.
- Adaptable and future-focused, embracing the evolving retail landscape with curiosity.
- Technology-fluent with knowledge of POS, stock systems and reporting platforms.
- Proficient across Microsoft Office and retail analytics tools.
- Deeply passionate about design, jewellery, fashion and luxury customer connection — able to translate creative vision into commercial outcomes.
- Flexible availability to support key trading moments, activations and seasonal demands.
- A natural leader with warmth, authenticity and a results-driven mindset.
- Resilient, proactive and energised by fast-paced environments with ambitious growth goals.
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