Lovaan Studios
Customer Care Coordinator
| company: | Lovaan Studios |
| job title: | Customer Care Coordinator |
| location: | Melbourne |
| work type: | Flexible |
| level: | Entry-level |
| closing: | 16.10.2025 |
Role Description
We are looking for a highly organised and customer-centric team member to lead our customer service at Lovaan. This hybrid role is ideal for someone who thrives in a fast-paced studio environment, enjoys delivering exceptional client experiences, and has exceptional organisation.
Key Responsibilities
- Respond promptly and professionally to customer emails and enquiries.
- Liaise with our distribution centre to manage order concerns, exchanges and returns.
- Facilitate international shipping labels, and ensure orders are tagged/updated in Shopify.
- Track and communicate presale orders or changes to customers.
- Assist with PR send-outs and log all influencer/media product requests.
- Monitor and log customer product requests (restocks, sizing, fit feedback) and report back to the Merchandise team.
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