MUSE, Relove
Retail Associate
| company: | MUSE, Relove |
| job title: | Retail Associate |
| location: | Neutral Bay |
| work type: | Full time or Freelance |
| level: | Mid-level |
| closing: | 12.11.2025 |
Role Description
ABOUT US
MUSE, Relove is a pre-loved rent-a-rack boutique dedicated to offering customers a curated selection of high-quality, second-hand fashion. We provide a unique platform for individuals to rent rack space and sell their items, promoting sustainable fashion and community engagement.
As a locally nominated ‘Business of the Year’ in 2025, we uphold high standards in all regards to an excellent shopping/selling experience in our boutique.
SUMMARY
We are looking for a fashion-savvy, sales-driven Store Retail Associate to oversee daily store operations, assist customers, and most importantly, sell our rack rental model. The ideal candidate will have strong fashion knowledge, excellent customer service skills, the ability to confidently promote rack rental and a keen eye for trends, ensuring the store is visually appealing. They will play a key role in helping consignors get set up, take payments on the spot, and ensure a seamless experience for both shoppers and sellers.
START DATE
Mid-January 2026.
Key Responsibilities
FASHION AND STYLING EXPERTISE
- Demonstrate strong knowledge of fashion trends, designers, and garment construction to provide styling advice to customers.
- Assist shoppers in selecting outfits that suit their personal style, body type, and occasion.
- Ensure front window merchandise is displayed attractively, reflecting seasonal trends and customer preferences.
- Where applicable, evaluate consignment items based on brand, condition, and style to ensure quality control.
- Maintain a strong comprehension of the boutique’s Terms & Conditions for quality control.
RACK RENTAL SALES AND CLIENT SETUP
- Actively sell the rack rental model, ensuring potential consignors understand the benefits of renting space in-store.
- Engage with customers to identify those who may be interested in selling and confidently explain how the system works.
- Take rack bookings and payments on the spot, ensuring a smooth onboarding experience for new consignors.
- Assist new clients with setting up their online accounts and pricing their items correctly.
- Maintain accurate records of bookings, ensuring each rack is fully utilised to maximise store profitability.
CUSTOMER SERVICE
- Provide a welcoming and engaging shopping experience, offering tailored fashion advice.
- Address customer inquiries regarding sizing, fit, and styling options; plus how to navigate the store.
- Build rapport with regular shoppers and consignors, fostering a loyal customer base.
- Educate new customers and clients about the rent-a-rack model.
SALES TRANSACTION AND INVENTORY MANAGEMENT
- Accurately process sales transactions using the POS system.
- Maintain inventory accuracy and prepare new items for sale when they arrive in store (specific to clients replenishing their rack).
- Upsell and cross-sell items to increase store revenue.
- Ensure all clients and customer interactions are logged for follow-ups and retention.
STORE MAINTENANCE AND VISUAL MERCHANDISING
- Keep the store tidy and visually appealing, ensuring ‘new arrival’ racks are displayed at the front of the store.
- Rotate racks regularly to maintain a fresh approach, particularly for regular customers.
- Assist with window displays and social media content to promote the latest arrivals.
- Maintaining a clean and tidy store at all times.
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