Linden Cook Jewellery
Retail Store Manager
| company: | Linden Cook Jewellery |
| job title: | Retail Store Manager |
| location: | Fitzroy |
| work type: | Full-time |
| level: | Mid-level |
| closing: | 27.02.2026 |
Role Description
The Retail Store Manager is responsible for leading the day-to-day operations of the Linden Cook retail store, delivering an exceptional, highly personalised customer experience while managing, training, and supporting a close-knit team. This role blends people leadership, sales excellence, operational oversight, and brand storytelling, ensuring every in-store interaction reflects Linden Cook’s values and design ethos.
Key Responsibilities
TEAM LEADERSHIP AND TRAINING
- Lead, manage, and support a team of Retail Sales Assistants.
- Deliver ongoing training across customer experience, sales approach, and product knowledge.
Train team members to confidently conduct all in-store experiences, including:
- Impression experience.
- 1:1 experience.
- Custom Engraving experience.
- Birthstone experience.
- Foster a positive, collaborative, and high-performing team culture.
CUSTOMER EXPERIENCE AND SALES
- Deliver a genuine, authentic, and highly personalised 1:1 customer experience.
- Act as the primary point of contact for complex customer enquiries, order clarifications, and follow-ups.
- Manage all retail orders, including processing, tracking, and customer communication.
- Handle customer complaints and escalations with empathy, professionalism, and effective problem-solving.
OPERATIONS AND STORE MANAGEMENT
- Oversee daily store operations, including opening and closing procedures.
- Ensure the safety and security of staff, jewellery, and other high-value items.
- Act as the first point of contact for any in-store security issues.
- Maintain accurate and up-to-date in-store pricing and communications.
- Manage visual merchandising to align with current marketing campaigns and social media initiatives.
EVENTS, PROJECTS AND BRAND PRESENCE
- Project manage and lead the execution of all in-store events.
- Coordinate event planning, setup, team briefing, and on-the-day execution.
- Ensure events reflect the Linden Cook brand and deliver memorable customer experiences.
- Confidently represent the brand in-store and on camera for social media content, including participation in behind-the-scenes, product, and event-related content as required.
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