Mutimer

• Take full ownership of the day-to-day operation of the retail store, ensuring it operates efficiently, profitably, and to Mutimer’s brand standards at all times.
• Lead, train, and manage the retail team, setting clear expectations around customer service, presentation, product knowledge, and performance.
• Act as the primary point of accountability for the store’s appearance, visual merchandising, cleanliness, and overall customer experience.
• Monitor store-level stock on a daily and weekly basis, identifying fast sellers, slow movers, size gaps, and replenishment needs.
• Report on stock performance, sell-through, and customer feedback to Operations and the Founder, recommending stock movements, reorders, or adjustments as needed.
• Support product launches, in-store activations, and campaigns, ensuring the store is prepared, staffed, and merchandised correctly for each moment.
• Track and report on store performance metrics including sales, conversion, average order value, foot traffic, and sell-through.
• Manage store scheduling, rostering, and wage control in line with sales and budget targets.
• Handle all store-level communications relating to stock arrivals, merchandising changes, promotions, and operational updates.
• Proactively identify opportunities to improve store performance, customer experience, and operational efficiency, and implement improvements where appropriate.
• Ensure all store systems (POS, stock management, reporting tools) are used correctly and consistently by the team.
• Act as the store’s representative in cross-functional discussions, ensuring insights from the physical retail environment inform wider business decisions.

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