Acler
Wholesale Coordinator
| company: | Acler |
| job title: | Wholesale Coordinator |
| location: | Adelaide |
| work type: | Full-time |
| level: | Mid-level |
Role Description
We are an Adelaide based fashion house that began nearly 10 years ago with the now globally recognised brand ‘Acler’. Acler is a female founded and led business that at its heart, celebrates quality textiles, masterful craftsmanship and accessible luxury pieces. From the success of Acler grew our second brand ‘Significant Other’. Significant Other is a pioneering force for artisanal luxury and resort-wear, a renowned presence in the Australian and international markets. Both brands have expanded rapidly, with an ever-growing list of major retailers across the US, EU, UK and Middle East.
It was important to Creative Directors and brand founders Kathryn Forth and Julia Ritorto, to keep Acler & Significant Other’s operations in South Australia. To nurture talent in their home-state and offer employment opportunities that otherwise might only be found in Australia’s major cities. Furthermore, integrity is at the heart of everything we do, from setting up a Scholarship opportunity for Aboriginal & Torres Strait Islander students, to our overarching work in the Reconciliation space and our ongoing charity partnerships with local not-for-profits, we’re committed to being excellent and doing excellent things. If you’re an excellent human, who resonates with the above; please assess your skills* against the requirements below.
SCOPE OF THE ROLL
Being a Wholesale Coordinator in the Acler team provides a dynamic cross between sales, strategy and operations. Working within a global fashion calendar, we plan around four key sales markets per year. Wholesale is central to preparing, selling and delivering product to our customers. You will apply skills across sales, customer service, data processing, reporting and communication. Attention to detail is crucial and you will be surrounded by a wealth of knowledge willing and ready to share!
You will collaborate with every department in the business and work with external stakeholders. We are customer facing, so in peak periods hours become adjusted to best service our global markets.
If you want to experience sales on a global landscape and grow within a team, this is a perfect role for you. You’ll report into the Head of Wholesale and work closely with the Acler Wholesale Assistant.
Key Responsibilities
CUSTOMER SERVICE AND COMMUNICATION
- Professionally communicate with external stakeholders to provide data, collection details and important updates
- Agents
- 3PL
- Buyers and Customers etc.
- Maintain and update key data within our order and customer management software; Joor and Indigo 8
- Support with performance initiatives across major retailers
- Provide professional customer service to our retailers including but not limited to; returns, stock on hand orders, imagery requirements, shipping and invoicing etc.
SALES SUPPORT
- Lead preparation of range presentations – including garment/sample presentation and reviewing key supporting documents.
- Complete post- / pre- and during sell related tasks, including asset management and delivery, collection set up and Indigo 8/Joor uploads.
- Lead customer alignments and approval, ensure sales strategy is delivered alongside performance.
- Work with accounts and agents to monitor payment and/or requests.
- Lead the Sample Management with the support of the Wholesale Assistant.
- Drive and identify additional sales opportunities.
INTERNAL ADMIN
- Maintaining internal calendars.
- Prepare Sales reports and data for sales meetings.
- Manage and update SOPs as required.
- Support Head of Wholesale with tasks as required.
REPORTING
- Prepare and present Sales meetings monthly with support of HoW.
- Review quarterly wholesale performance and ensure data accuracy.
- Willingness to add comment on boarder inventory and revenue reporting.
- Capability to prepare adhoc reports as required by other departments/team members.
WHAT WE OFFER
- An empowering female founded and led environment. We know the juggle of work & parenthood, once a month health challenges, and all that’s in between, that’s why we have a team first culture. We also encourage all identities in our workplace; if successful you will be welcomed into a friendly, kind, and open working environment.
- We offer a fun and supportive working environment; we encourage 360 feedback from direct reports to managers and vice versa. We know a happy team is an effective and pro-active team and offer managerial support and training throughout the year to foster this culture.
- We’re passionate about continuing our operations in South Australia and keeping talent in the state. To do this we offer competitive salaries and work flexibility. Our teams are encouraged to review appropriate working hours and are happy to discuss alternative scenarios on a case by case basis.
- We have a strong staff retention rate and we’re passionate about offering staff growth and development opportunities so they can stay and grow here as we continue to expand. Employees are encouraged to seek out relevant training programmes they can undertake to support both their own learning and our company growth.
- We have excelled as a business, so much so we were driven to start another business. We have highly skilled teams to both create and promote our globally coveted pieces. This is an opportunity to be part of that, and work alongside people who are nothing short of remarkable.
- Last (but certainly not least) we offer a lucrative staff discount. Each season all employees can purchase yet to be released pieces from both brands in their size, and because we drop new arrivals every month – staff orders arrive monthly! You’ll also receive first access to our famous annual sample sale.
- We’ve seen the research that suggests that women and underrepresented groups often don’t apply for roles because they don’t feel they fit enough of the criteria. Even if you’re only 60% there, we’d like to hear from you.
REQUIREMENTS
- Proficient understanding of the Microsoft Suite is beneficial, particularly Excel and Outlook.
- Experience in admin, customer service or data entry is beneficial but not crucial.
- Strong attention to detail is important.
- Strong communication skills also useful when working with a wide array of people on a global scale.
- Excellent time management is required to balance and prioritise workload.
- Positive attitude and willingness to learn is key to excelling in this role.
