Mejuri

• Improve the quality of the in-store customer experience by communicating and training staff on Mejuri’s Steps of Selling, fostering relationships through the Mejuri Brand story.
• Provide in-store coaching to staff, working alongside them to demonstrate best practices in hosting, customer service and product knowledge.
• Champion an OMNI business mentality, continuously seeking opportunities to remove barriers to purchase and friction points for customers.
• Partner with marketing & store services team to conceptualize in-store activations, and partnerships, that speak to our community and enhance the customer experience. Host 1 event at your store per quarter.
• Be the voice of the customer, ensuring insights and opportunities to improve brand, product and services are communicated back to Mejuri HQ as needed.
• Promptly respond to and escalate any customer complaints.
• Assist the Store Manager in hiring, coaching, and developing a service-minded and high performing team
• Build and promote strong collaborative relationships in your market and HQ
• Create and participate in new hire onboarding activities for team members, ensuring a high standard for delivery
• Support a performance culture of ownership, continuous improvement and goal achievement
• Clearly communicate expected standards and demonstrate desired behaviours. Lead by example!
• Assist Store Manager in monitoring Employee Relations related matters, fostering a positive work environment
• Manage employee turnover by contributing to a positive, harmonious and stimulating work environment that builds engagement
• Embed the Mejuri values into the team’s daily activities
• Continuously network and build a candidate pipeline for current and future openings
• Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team
• Set and communicate sales and productivity goals for the team, track store’s performance at all times and achieve sales through teamwork
• Drive business through clienteling, sourcing new customers, and fostering ongoing productive relationships with customers
• Review weekly and monthly sales and product performance data taking action to improve sales performance
• Review space productivity data and take action to maximize productivity and sales performance
• Gather insights from customers, communicating them to HQ
• Support in store marketing and promotional initiatives at a high standard and communicate cross functionally
• Supporting maintenance of visual and operational standards with the leadership team
• Assist with the store schedule and apply the practices of labour optimization when scheduling to support great customer experience
• Support in managing time off requests and scheduling
• Manage all office and cleaning supply inventory, placing orders as needed via our supply vendor.
• Complete all necessary documentation for Write Offs, monitoring reasons and taking action to reduce Write Off’s where possible
• Manage team to prepare for and conduct stock-takes in a timely and effective manner
• Report any issues within the store to the Head Office including maintenance, cleaning and safety issues.
• Manage security of store, products and team, raising any issues with Head Office
• Maintain Mejuri brand standards of visual presentation, cleanliness and functionality of displays, working closely with the Visuals Lead and managing their time and productivity
• Supporting the collection and analysis of data related to merchandising and working collaboratively with your leadership team to maximize for profitability
• Ensure all appropriate merchandising collateral is set up according to guidelines
• Focus on inventory analysis, flag, identify and action any inefficiencies
• Track and drive inventory KPI performance
• Inform HQ of any internal (team members) and external (customer) feedback

KEY SKILLS

• 2+ years minimum experience as a leader in retail, sales or customer service
• Understanding of local market challenges and requirements relevant to new store openings
• A desire to deliver exceptional customer service
• Demonstrated understanding of service excellence in a consumer environment
• Excellent communication skills
• You stay current and are on top of trends in retail, you’re well connected, and you know how to navigate and grow your network to get the introductions you need
• The desire to work in a fast paced, entrepreneurial environment –you understand the importance of experimentation and iteration
• Bonus: you’ve worked at a start-up or fast growing company

Apply via LinkedIn only, do not use the ‘apply now’ form below.

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