Bared Footwear
Customer Service Agent
| company: | Bared Footwear |
| job title: | Customer Service Agent |
| location: | Oakleigh |
| work type: | Casual |
| level: | Mid-level |
| closing: | 24.03.2026 |
Role Description
We’re looking for a friendly, customer-obsessed Casual Customer Agent to join the Bared team! You’ll deliver standout service across phone, email, live chat, virtual fittings and social media — helping customers find their perfect fit and making every interaction feel easy, personal, and memorable.
This is a casual role based in Melbourne, with a minimum availability of 3 days per week: Monday, Friday, and one weekend day (Saturday or Sunday).
ABOUT YOU
- Previous customer service experience (contact centre experience is a plus).
- Strong communication skills – friendly, clear and confident across written and verbal channels.
- A calm, organised approach and the ability to multitask in a fast-paced environment.
- A proactive, adaptable, solutions-focused mindset with strong attention to detail.
- Comfort learning new systems and processes quickly.
- Experience with Zendesk and/or Shopify (highly regarded).
- Availability to work a mimimum of Monday, Friday and one weekend day each week.
Key Responsibilities
- Delivering exceptional service across all channels — phone, live chat, video calls, email, socials and reviews.
- Owning customer queries end-to-end with empathy, speed and accuracy.
- Sharing expert product knowledge to guide customers on fit, comfort and styling.
- Investigating and troubleshooting more complex issues alongside internal teams.
- Managing a high volume of tickets while maintaining excellent quality and attention to detail.
- Looking for ways to improve processes and elevate the customer experience.
- Contributing to a positive, supportive team environment.
WHY YOU’LL LOVE WORKING AT BARED
- Competitive pay + generous staff discounts.
- A free pair of shoes when you start (yes, really!).
- In-house training and ongoing development.
- Hybrid flexibility (once trained) – mix of remote and in-office days.
- Supportive, inclusive and social team culture.
- Fun team events, peer recognition & referral rewards.
- Wellbeing perks including flu vaccinations & EAP.
- Be part of a Certified B Corp – doing good for people and the planet.
ABOUT BARED
We make great-looking, seriously comfortable shoes. As a certified B Corp, we believe in doing business better – for the planet and for its people. Our people are our greatest asset, and we’re growing fast. You’ll join a passionate and fun team where you genuinely have a voice and can make an impact.
Click ‘apply now’ to submit your cover letter and CV to the employer and we’ll send you weekly updates on fashion jobs in Melbourne from FJ Careers.
