By Lucia
Retail Assistant Manager and VIP Clients
| company: | By Lucia |
| job title: | Retail Assistant Manager and VIP Clients |
| location: | Prahran |
| work type: | Part-time or Full-Time |
| level: | Mid-level |
| closing: | 30.11.2026 |
Role Description
By Lucia is a Melbourne based jewellery brand and jewellery styling service. Every piece is designed in our Melbourne studio to layer, mix and work together: diamond climbers, huggies, studs, pierceless cuffs and pendants made for everyday wear, gifting and the big moments. We’ve been featured in Vogue, ELLE and Harper’s Bazaar and are rated 4.9 from 2,000+ reviews.
The Role
Our new Greville St Flagship boutique is opening soon in Prahran. So this role is part beautiful in-store service and part VIP client/influencer management with a hint of ecommerce and online marketing. In quieter moments you’ll write to our best clients, set pieces aside, book private styling appointments and look after online enquiries and orders. You’ll report to our CEO Eddie and Creative Director Teneille, and work closely with our online team.
What you’ll do
- Help open and run the boutique day to day: opening and closing, sales, Shopify POS, stock and immaculate presentation
- Look after our VIP and Lucia Loyalty clients: build your client book, send personal messages, set pieces aside and host private styling appointments
- Manage click & collect, online client enquiries and styling appointments booked online
- Help keep product listings and stock accurate between the boutique and online
- Help with occasional events, trunk shows and press sample requests
- Share what you hear from clients so we keep getting better
- Assist in content production and marketing activities where required
About You
- 2+ years in premium fashion, jewellery or beauty retail, ideally as a keyholder, 2IC or assistant manager
- A strong interest in fashion with experience styling wardrobes.
- Warm, outgoing, extrovert and a little bubbly, but always polished: the kind of person who makes every client feel like they’ve made a friend
- Polished but never corporate: natural and at ease with every client
- You love networking and keep in touch with clients in a way that feels personal
- Organised and confident with Shopify, POS or similar systems
- Trusted with high-value stock
- Influencer or creator experience is a lovely bonus, but not essential
- Available around four days a week, including Saturdays, plus occasional evening events
What’s in it for you
- $68,000–$78,000 FTE, pro rata + super
- A bonus and performance structure
- Occasional travel including for events
- A yearly By Lucia staff credit
- Permanent part-time, around four days a week (approx. 30–35 hours)
- The chance to help open our new boutique, in a small, close team where your ideas matter
Key Responsibilities
- Help open and run the boutique day to day: opening and closing, sales, Shopify POS, stock and immaculate presentation
- Look after our VIP and Lucia Loyalty clients: build your client book, send personal messages, set pieces aside and host private styling appointments
- Manage click & collect, online client enquiries and styling appointments booked online
- Help keep product listings and stock accurate between the boutique and online
- Help with occasional events, trunk shows and press sample requests
- Share what you hear from clients so we keep getting better
- Assist in content production and marketing activities where required
How to apply
- Your CV
- A short cover letter with short answers to these questions:
- Can you work around four days a week (approx. 30-35 hours), including Wednesday to Saturday trading and occasional evening events?
- Where are you based, and roughly how far are you from Prahran (in minutes or km)?
- How many years have you worked in premium fashion, jewellery or beauty retail, and at what level (e.g. keyholder, 2IC, assistant manager)? Please give the brands and years.
- Name two jewellery or fashion brands you admire (not By Lucia) and why, in under 60 words.
- Roughly how many clients were in your last client book, and how did you keep in touch with them? Please give a number.
- Which systems have you used for POS, online orders or bookings?
- What is your salary expectation for approx. 30-35 hours a week?
- Do you have the right to work in Australia?
Applications without a cover letter and answers to the questions won’t be considered
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