Henne
eCommerce Coordinator
| company: | Henne |
| job title: | eCommerce Coordinator |
| location: | Hawthorn |
| work type: | Full-time |
| level: | Mid-level |
Role Description
Are you passionate about managing website content and ensuring seamless customer experiences? Do you thrive on product uploads, promotional event setups and troubleshooting challenges? If so, this role is for you!
Founded in 2019, Henne is a proudly Australian fashion brand driven by a clear vision and the continued leadership of our founding team. We’ve cultivated a workplace culture that values creativity, openness, and genuine collaboration. At Henne, our people are at the core of everything we do. As we grow, our commitment to investing in our team remains unwavering—because we know that our success is made possible by the passionate individuals who embody our brand and values every day.
As an eCommerce Coordinator at Henne, you will play a key role in updating and optimising our online store. You will be responsible for commercial website content, ensuring timely and accurate uploading of all product & campaign assets to site, the setup and testing of all promotional events, assist with marketing initiatives, and ensure a seamless customer experience through issue troubleshooting. Your work directly impacts our online performance and customer satisfaction, making this a highly collaborative role. This is an ideal entry level role for an individual who has a positive attitude, strong sense of urgency and is an excellent team player.
Key Responsibilities
- Collaborate with internal teams (product, operations, marketing, creative) to gather and verify product information and availability.
- Collaborate with web developers and designers to troubleshoot issues and implement UX improvements.
- Partner with the Digital Specialist to optimise website navigation and product filters to enhance user experience and conversion.
- Assist Customer Care in troubleshooting issues as reported by customers or team members.
- Strategically arrange product listings and collections to maximise discoverability and sales performance.
- Monitor and implement seasonal changes and campaign-specific product arrangements.
- Track stock availability and communicate low-stock or out-of-stock situations to relevant teams.
- Assist in the setup of back-in-stock alerts and pre-order campaigns.
- Maintain and update operational information on site such as store hours, FAQs, delivery delays, etc.
- Assist the digital marketing team in launching online campaigns and promotions.
- Ensure promotional banners, campaign content, and product pricing are updated accurately and timely.
- Assist the brand marketing team on eCommerce shoots when required
KEY SKILLS
- 1–2 years of experience in eCommerce, digital merchandising, customer care or fashion retail.
- Familiarity with eCommerce platforms such as Shopify an asset.
- Strong attention to detail, organisation, and communication skills.
- Proficiency in Excel, CMS tools, and digital asset management.
- Ability to work collaboratively in a fast-paced, deadline-driven environment.
- Passion for fashion and understanding of digital customer behaviour.
- Positive, solutions focused attitude.
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