KIEROY

Client Communication and Services

• Manage our customer enquiry inbox, responding to organic enquiries, website form submissions and ongoing client conversations with warmth and professionalism.
• Work closely with our jewellers to prepare quotes for bespoke commission enquiries and own these conversations.
• Create and send client invoices through Xero, ensuring all activity is accurately logged.
• Own deadline management across client orders, proactively tracking production progress and following up with jewellers to keep each piece on schedule.

Studio Operations

• Track sales across Xero, our physical store, and our online channel, logging data into our sales spreadsheet and preparing monthly reports to share with the team
• Work alongside our Jewellers to keep our Production tasks up to date, tracking each client order through our six-to-eight week jewellery production process — from quoting and payment through to every stage of making
• Maintain our inventory pricing spreadsheet, working alongside our jewellers to document product components and costs, and partnering with our founder to set pricing; updated quarterly to reflect material cost changes.
• Manage inventory, ensuring inventory tracker is up to date, conduct and coordinate stocktakes and work with jewellers to maintain stock levels.
• Keep linesheets and product books current with up-to-date products and pricing, and ensure printed copies are ready for the retail team.
• Take the lead in creating and evolving business processes, to ensure we are working at our most efficient.

Retail Team Support

• Support in recruiting, onboarding, and training retail team members.
• Be a reliable day-to-day point of contact for the retail team, acting as the link between the office team and retail to help things run smoothly on the floor.
• Ensuring Retail Training Guides and Resources are up to date, and distributed.
• Assist in the coordination and execution of in-store events, interstate pop-ups and activations.

Ecommerce / Website

• Pack and dispatch online orders, ensuring every piece leaves the studio presented beautifully and on time.
• Manage website inventory, keeping product listings accurate, up to date, and reflective of current stock.

What we’re looking for

• Experience in a client-facing operations, studio management, or office administration role
• Confident using Xero for invoicing and financial tracking
• Familiar with Asana (or similar project management tools) for task and production tracking
• Comfortable working across spreadsheets — particularly Excel — with a good eye for detail
• Strong written communication skills; you know how to strike the right tone with clients
• A proactive, ownership-led approach — you don’t wait to be told, you just take care of it
• Comfortable wearing a lot of hats and switching between tasks across a busy studio day
• An interest in or appreciation for jewellery, craft, or the luxury goods space is a plus