Sheet Society
Retail Sales Assistant
| company: | Sheet Society |
| job title: | Retail Sales Assistant |
| location: | FITZROY |
| work type: | Part-time |
| level: | Junior |
Role Description
We are looking for a Fixed-Term Part-Time Retail Sales Assistant to join our team in February at our brand new store in Fitzroy, Melbourne. This role is backfilling a Parental Leave secondment and will work alongside our Store Manager to deliver a phenomenal in-store retail experience for our customers.
This isn’t a typical retail role, but instead an opportunity to bring Sheet Society to life and help shape how we approach retail in the real world. Our stores are purpose built to deliver both a functional shopping experience for our customers, and an immersive space that feels just like home. We pride ourselves on delivering a customer experience like no other.
We prioritise connection with our customer and you will too, you will be a style advisor who can be adaptable, a pro at working with customers to create their perfect bed and show creativity, confidence, and exceptional communication skills.
ABOUT US
We spend a third of our lives sleeping, so we thought we’d make it memorable. Sheet Society was dreamed up by Hayley and Andy Worley in 2017 after they thought the industry had hit snooze. Then once their kids arrived, they had a new understanding of what makes for a great night’s sleep. Sheet Society is one of the fastest growing retail businesses in Australia, with exciting expansion plans on the horizon.
We are a fast growing society of dreamers who are hardworking, passionate and slightly coffee obsessed.
Key Responsibilities
STYLE, SELLING AND SERVICE
- Selling Sheet Society through engagement and genuine connections with customers, always being a brand ambassador.
- Educating our customers about our brand, offering expert styling advice, and enlightening them about our features and benefits that set us apart from the rest.
- Managing inbound customer calls/queries and setting team expectations.
- Working with the wider Sheet Society team to continually improve our service and customer experience by giving weekly feedback on products and sales inclusive of specific product selling performance.
- Assisting our customers, no matter what their reason for coming to the store. Providing a cohesive brand experience and level of service that is second to none.
- Ensuring financial budgets and KPIs are shared, reported, and driven with the team.
- Assistance growing and nurturing a team of dreamers, fostering their capabilities and leaning into opportunities for their further development.
MERCHANDISING AND INVENTORY
- Assisting in the rollout of Visual Merchandising changeover, either seasonally or with new product drops with both Product and Marketing teams. Including our monthly bed changeovers.
- Work with our Warehouse and Operations teams when needed to coordinate store replenishment and recalls.
- Ensure the store floor is refilled and visually representable each day while meeting VM standards and/or guiding the casual team around you.
- Ensuring our brand standards for VM, beds, cleanliness, signage, displays etc are to always brand standards.
OPERATIONS
- Working closely with our Warehouse and Operations Support teams.
- Working to support Customer Service with Customer facing issues and resolve in store where possible.
- Ensuring all our operational daily tasks are completed including but not limited to managing and coordinating the back-of-house inbound replenishment (including the store refill replenishment), completing the weekly stock cycle counting and recalls and ensuring click and collect orders are working harmoniously.
COMMUNICATION
- Ensuring all Store Communication via Slack or other brand channels including, brand information & updates as well as policy or process updates are being followed.
- Working to support Customer Service on customer facing issues and resolve in store where possible.
- Ensuring all our operational daily tasks are completed as instructed by your manager for the day.
- Ensuring any key store information or notes are shared with the wider team.
REQUIRED SKILLS AND ATTRIBUTES
- Minimum of 1 year experience within the retail environment, in a position where you have demonstrated autonomy and accountability.
- Passionate about sleep, interiors, design and a love for styling.
- Sound knowledge of retail operations and customer experience.
- Excellent communication skills and the capability to work closely with all departments within the business.
- A passion to help customers build meaningful moments and of course, their dream bed in our showroom.
- You are self-motivated and a team player, you love to see everyone succeed, and have fun in the process.
- Inventory management experience and the passion to look for efficiencies within retail operations.
- You have an interest in visual merchandising as a sales driver and a brand experience, and are keen to explore this area further.
Apply via LinkedIn only, do not use the ‘apply now’ form below.
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