Max Mara Fashion Group

• Assist the merchandising team with data to support the selection, pricing, and Merchandising of products, aiming to optimise sales and profitability.
• Update and maintain product listings, descriptions, and images, ensuring the platform is sales-ready while maintaining accuracy and consistency in pricing and catalogue information across all platforms.
• Work as second-level support for customer enquiries, feedback, and complaints, ensuring customer satisfaction and continuous improvement of Internal processes and platform evolution.
• Provide the digital and retail management teams with reports on customer inquiries, trend analysis, and recommendations for improvements.
• Manage the order fulfilment process for Online Channels (E-Commerce / B2E), including order entry, shipping, and returns, to ensure timely delivery and customer satisfaction.
• Maintain regular communication with support teams (Warehouse and logistics operation, couriers, customer service and stores) to ensure all orders are being processed within a reasonable timeframe and customer enquiries are fixed.
• Generating analysis and insights to support strategy decisions on marketing and product purposes.
• Execute and improve weekly and monthly performance reports.
• Work closely with the technical team to troubleshoot issues, implement updates, and optimise the e-commerce platform for performance and usability.
• Late meetings with our HQ Technical team based in Europe might be required.
• Actively contribute as a team member in the development of new projects related to the digital platform.

KEY SKILLS

• Bachelor’s degree in Business, Marketing, or a related field preferred.
• Previous experience in e-commerce, preferably in the retail or fashion industry.
• Proficiency in Microsoft Office suite and e-commerce platforms (e.g., Shopify, Hybris, etc.).
• Project management experience will be considered a plus
• Excellent attention to detail and organisational abilities.
• Understanding of digital marketing principles, tools and analytics.
• Passion for Fashion
• Strong communication skills, both written and verbal.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong teamwork skills

Apply via LinkedIn only, do not use the ‘apply now’ form below.

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