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careers Melbourne
18.11.2020

Cushla Whiting

Studio Assistant

company: Cushla Whiting
job title: Studio Assistant
location: Melbourne
work type: Full-time
level: Junior
closing: 18.12.2020

Role Description

Cushla Whiting is a contemporary Melbourne based jewellery designer who specialises in creating unique, bespoke fine jewellery, using ethically sourced fine gemstones
.
We are hiring a Studio Assistant to join us full time in our Melbourne showroom. This is a unique opportunity to work with a local, dynamic design brand located in Little Bourke Street. This position will suit a highly organised individual with a strong passion for what they do and will be able to translate this into supporting the values of our brand.

This position is full time, Monday – Friday in the Melbourne CBD.

In your CV, please answer the following questions:

1. Who you are is really important to us! Please take the time to tell us a bit about yourself, what drives you and what you are passionate about.
2. Why would you like to work with us?
3. What do you believe you could bring to this role?

OUR IDEAL CANDIDATE

  • Excellent communication and people skills.
  • Impeccable presentation.
  • Excellent written skills.
  • Confident, mature and assertive enough to deal with customers and issues.
  • Passion for customer service and relevant experience.
  • Outstanding organisational skills, attention to detail and time management.
  • Strong work ethic, self-motivated with a “can do” attitude.
  • Has a genuine interest in our brand and product.

Key Responsibilities

  • Responsible for the day to day management of the showroom calendar.
  • Welcoming customers into our jewellery showroom, providing tea/water, taking coats.
  • Setting up, and packing down the showroom up every day following our setup/ closing checklist.
  • Responsible for the overall appearance and presentation of the showroom.
  • Able to manage customer “walk-ins”, including ring pickups, re-sizing, ring cleaning, ring maintenance requests and other customer requests.
  • Preparing and packaging jewellery for collection and for freight, including quality final control check of jewellery.
  • Receiving deliveries, managing domestic and international DHL shipments and organising courier pickups.
  • Answering the phone, directing calls, and managing customer requests.
  • Effective communication of customer needs/desires to the relevant CW team member.
  • Assisting consultants during appointments.
  • Managing office supplies/stationary.
  • Managing initial customer emails, and forwarding them to the appropriate CW team member.
  • Setting up insurance policies for customers.
  • Processing over the phone and in-person payments.

Click ‘apply now’ to submit your cover letter and CV to the employer, and we’ll add you to receive weekly updates from FJ Careers.

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