Paolo Sebastian
Administration and Client Services Assistant
| company: | Paolo Sebastian |
| job title: | Administration and Client Services Assistant |
| location: | Adelaide CBD |
| work type: | Full-time |
| level: | Junior |
Role Description
Join the world of couture excellence at Paolo Sebastian. Since our debut in 2007, we’ve evolved into one of Australia’s leading couture houses, celebrated for accentuating individual beauty through grand showcases and international presentations.
Handmade in Adelaide, South Australia, each piece is brought to life through the mastery of Paul Vasileff and his team of specialised seamstresses. Having built a team that strives for excellence, each member exhibits the highest level of care and meticulous attention to detail that can be seen throughout every stage of their work. This carries through to every facet of our organisation.
Working closely with Director/Designer Paul Vasileff and management, as well as supporting the production team, this diverse Administration & Client Services Assistant position will operate across client services, logistics and administrative support.
Key Responsibilities
- Creating a personalised and memorable journey for each client.
- Guiding clients through their couture process and acting as their primary contact for queries and updates.
- Scheduling and preparing for fittings, setting up fitting areas, managing requests and maintaining databases.
- Meticulously packing couture pieces and coordinating international shipments and relevant documentation for export.
- Managing and dispatching e-commerce orders and related online queries.
- Assisting with the execution of projects including photoshoots, media events and runways.
- Ensuring the seamless running of daily operations including calendar and inbox management and general administrative tasks (answering phone, greeting clients, offering refreshments, running errands).
- Supporting the needs of the director, management, and production team.
KEY SKILLS
- At least 1 year experience in a similar role/industry.
- Strong attention to detail and exceptional organisational skills.
- Reliable and punctual with the ability to work autonomously and independently to discharge tasks with high level of initiative within a small team.
- Must maintain a strict level of confidentiality and discretion.
- Excellent oral, written communication and interpersonal skills.
- A passion for the fashion and luxury goods industry.
- Proven ability to collaborate and work effectively as a member of a team, along with the ability to work independently with minimal supervision.
- Solution-oriented attitude; you possess a strong focus on providing excellence in service delivery and client experience.
- Proficiency with using Microsoft Office (Word, Excel, PowerPoint).
- Previous experience using DHL+ and FedEx would be beneficial.
- Current drivers license and use of personal car.
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