Bared Footwear
IT Support Officer
| company: | Bared Footwear |
| job title: | IT Support Officer |
| location: | Oakleigh |
| work type: | Full-time |
| level: | Junior |
| closing: | 01.05.2026 |
Role Description
We’re Bared Footwear, an Australian-owned fashion brand that creates shoes you want to live in. Our team is growing and we’re on the hunt for an experienced IT Support officer.
The IT Support Officer provides day-to-day technical support across Bared Footwear, ensuring the reliable operation of end-user devices, applications and collaboration platforms.
This role is responsible for delivering responsive, high-quality IT support to head office and retail staff, managing device lifecycle processes, supporting onboarding and offboarding activities, and assisting with system maintenance and improvement initiatives.
The IT Support Officer acts as a key operational resource within the IT function, providing hands-on support and contributing to the ongoing maturity and efficiency of Bared’s technology environment.
ABOUT BARED
Great-looking, seriously comfortable shoes are what we do. As a certified B Corp, we believe in doing business better – for the planet and for its people. Our people are our greatest asset, and we’re growing fast; you’ll join a passionate and fun team, where you genuinely have a voice and can make an impact.
Key Responsibilities
IT SUPPORT AND OPERATIONS
- Respond to and resolve IT support requests, incidents and phone enquiries.
- Provide first-line technical support to staff both onsite and remotely.
- Troubleshoot issues relating to end-user devices, business applications and collaboration tools.
- Escalate complex or high-risk issues to the Head of IT or external providers as required.
- Spend time with staff to proactively identify and resolve technical issues.
- Provide basic troubleshooting of Wi-Fi, connectivity and network-related issues.
- Travel to retail sites as required to provide hands-on support.
SKILLS AND QUALIFICATIONS
- 1+ years of experience in an IT role with a strong focus on security.
- Bachelor’s degree in information technology, Computer Science, or a related field (preferred).
- Foundational understanding of Windows and macOS environments.
- Experience or exposure to Microsoft 365 administration (user management, licensing, permissions).
- Basic networking knowledge (Wi-Fi, DNS, DHCP concepts).
- Strong troubleshooting capability across hardware and software environments.
- Strong interpersonal and communication skills, with a demonstrated willingness to provide one-on-one troubleshooting and hands-on support to team members.
- Strong customer service mindset with the ability to support non-technical users.
- Experience exploring and implementing automation and AI-driven solutions.
- Natural curiosity and proactive mindset, with a genuine interest in improving systems and workflows.
- Clear and professional communication skills.
- Proactive and solutions-focused approach.
- High attention to detail and ability to manage multiple priorities.
- Willingness to learn and develop technical capability.
THE BENEFITS
- A supportive and inclusive work environment.
- Opportunities for learning and career development.
- Be a part of a company dedicated to making a positive impact.
- Well-being programs (EAP, yearly free flu vaccinations and paid parental leave).
- Company-run activities, dinners, and events.
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