ILIO NEMA

Production

• Own day-to-day communication with our international suppliers and factories in India and Peru, tracking production schedules and timelines from cutting through to delivery.
• Prepare and create clear tech packs for production.
• Review fit samples and submit detailed, accurate fit comments to suppliers, tracking revisions through to final approval.
• Manage quality assurance: measure and inspect samples and bulk production against spec, and flag and resolve issues directly with suppliers.
• Support product development for new styles, including SKU, EAN and barcode setup.
• Maintain accurate records of samples, materials and production documentation.
• Manage the production calendar and proactively flag timeline risks to the co-founders.

Wholesale Sales

• Manage wholesale order entry and account administration in JOOR.
• Support account management for existing stockists and respond to buyer queries.
• Prepare and provide product assets, line sheets and product descriptions to wholesale accounts.
• Assist with seasonal buy strategy, market appointments and new stockist outreach.
• Track and follow up on wholesale deposits, orders and delivery windows.

E-commerce, Dispatch & Stock

• Own the e-commerce platform: product uploads, inventory accuracy and writing onbrand product descriptions.
• Manage dispatch of online orders, ensuring accurate, timely delivery domestically and internationally.
• Monitor stock levels across the online store and wholesale channels, and coordinate restocking and reordering with suppliers.
• Troubleshoot e-commerce platform issues and support ongoing site improvements.

Customer Service & General Support

• Provide customer support across email, phone and social media, handling order, product and general brand enquiries.
• Manage general administration: invoicing, payments, documentation and confirming orders with stockists.

Key Requirements

• 2+ years’ experience in fashion production, wholesale or e-commerce, or a closely related area.
• Demonstrated experience managing production workflow with international suppliers or factories, including issuing fit comments and following samples through to
  approval.
• Confident working with tech packs, garment specs and quality assurance processes.
• Experience with wholesale order platforms (JOOR or similar) and e-commerce platforms (Shopify or similar) highly regarded.
• Proficient in Microsoft Excel; Adobe Photoshop/Illustrator skills a plus.
• Highly organised and intuitive, with strong judgement and the ability to prioritise across multiple moving parts with minimal supervision.
• Excellent written and verbal communication skills, comfortable liaising directly with overseas suppliers and wholesale buyers.
• A proactive, hands-on attitude and genuine willingness to get involved across all areas of a small, growing business.
• Required to work across both our Northern Beaches and Eastern Suburbs locations; own car preferred for travel between sites and to suppliers, stockists and shoots.
• Build and maintain strong relationships with suppliers and store partners.
• As part of a very small, hands-on team, pitch in wherever needed — from photoshoot support to basic design mock-ups — with a genuine willingness to help across every
  part of the business.

What we offer

• A rare opportunity to grow with an exciting, fast-growing Australian fashion label, with genuine scope for career growth as the brand scales.
• Real ownership and exposure across production, sales and e-commerce — lots to learn, and the chance to shape processes as we grow.
• A close-knit, collaborative small-team environment working directly alongside the cofounders.
• A hybrid working arrangement.
• Competitive salary, commensurate with experience.