Linden Cook Jewellery
Retail Experience Coordinator (2IC)
| company: | Linden Cook Jewellery |
| job title: | Retail Experience Coordinator (2IC) |
| location: | Fizroy |
| work type: | Full-time |
| level: | Mid-level |
| closing: | 26.06.2026 |
Role Description
At Linden Cook, we create meaningful jewellery that tells personal stories and honours human connection. We’re searching for someone special to join our close-knit retail team. We’d love to find someone who can help bring our pieces to life for every person who walks through our doors.
As Retail Experience Coordinator, you’ll work closely with the Retail Experience Manager to shape an environment that is warm, welcoming and considered. You’ll be our second-in-charge, helping to guide a small team and set the tone for how we engage with our customers with empathy, insight, and care. This role is not just about selling jewellery. It’s about understanding people, translating their moments into keepsakes, and nurturing a space where the Linden Cook ethos is lived and breathed every day.
Key Responsibilities
- Warmly welcoming each customer and guiding them through a meaningful, considered retail journey
- Working closely with the Retail Experience Manager to lead and inspire a team of retail specialists
- Assisting customers with bespoke and ready-to-wear purchases, ensuring each piece is chosen with care
- Confidently manage and lead appointments for our bespoke offerings, including Impression, Laser Engraving and Birthstone consultations, ensuring each experience is seamless and thoughtful from start to finish
- Staying up-to-date with product knowledge and brand stories, proactively and passionately upholding and sharing Linden Cook’s values in every interaction, on and off the shop floor
- Contributing to the rhythm and energy of the space, from daily opening to special events
What we’re looking for
- A natural people-person and team player who appreciates community and leads with heart, intuition, and empathy – including a genuine ease with children, dogs, and sensitive or sentimental customer experiences
- Someone who is as passionate about creating meaningful experiences as they are about the jewellery itself, while also being sales-driven, motivated, and confident in achieving results
- Strong communication and problem-solving skills, with the ability to confidently guide customers through a thoughtful sales journey that aligns with the strategy and ethos of Linden Cook.
- A proactive, self-motivated spirit with genuine interest in learning and evolving within the brand
- 3+ years retail experience
This role would be suitable for anyone passionate about delivering an authentic retail experience and who is connected to our brand’s vision. If you’re someone who believes in the power of storytelling, craftsmanship, and connection, and you’d love to be part of a brand that leads with meaning, we’d love to hear from you.
This is a full-time role with a fixed Tuesday-Saturday roster.
If this sounds like you, please send through your resume (in any format you like) along with a little bit about yourself. We’d love to learn more about you.
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