SWOP
2IC Manager
| company: | SWOP |
| job title: | 2IC Manager |
| location: | Collingwood |
| work type: | Full-time |
| level: | Senior |
| closing: | 24.07.2026 |
Role Description
A leadership opportunity has become available to join SWOP as the 2IC Manager at our Collingwood, Naarm/Melbourne location. This is a unique opportunity for an experienced retail leader to make an impact at the forefront of the fashion circular economy, and play a key role in SWOP’s exponential growth while also advocating our core values of sustainability, responsibility and transparency.
The ideal candidate will have an established track record of success in fashion/apparel retail management, with experience leading large teams across multiple departments. You’ll possess both sharp business acumen and a passion for sustainability, driven to make a difference in the work that you do. Key to success in this role will be a love of fashion and inherent appreciation of the brands, trends, and key pieces beloved by our community, and an approachable and clear communication style to introduce SWOP and our ethos to an ever-growing audience.
Key Responsibilities
Working closely with SWOP senior leadership, you’ll oversee a team of longstanding, dedicated employees and be given the autonomy to lead the store to new heights. With the management team, you’ll own store operations from end-to-end and be able to work both creatively and strategically to continuously improve the experience for SWOP’s customers and employees. Specific responsibilities include the following:
- Sales growth and profitability: with a keen eye for numbers and deep understanding of retail KPIs, you’ll know what levers to pull to meet (or exceed!) growth targets.
- Customer service excellence: leading by example, you’ll prioritise the customer experience at every interaction and introduce the customer voice into all decision-making.
- Marketing and business development: you’ll partner with SWOP’s marketing team to produce store-related social media content and promotions, and play a key role in building our online presence to deliver a truly omnichannel offering for customers.
- Customer relationship management: utilising SWOP’s extensive digital tools, you’ll deepen relationships with SWOP’s most loyal buyers and sellers.
- Values-driven leadership: you’ll execute your leadership agenda through the lens of SWOP’s core values, ensuring all decisions are aligned with our culture of quality, inclusivity, integrity and connectivity.
- Staff training and development: identify opportunities to mentor staff and develop the team’s skillset to achieve their maximum potential.
Key Skills
- Proven experience in fashion or apparel retail management.
- Strong business acumen with a solid understanding of retail KPIs, P&L and sales performance.
- Experience in rostering, recruitment and staff development.
- A genuine passion for sustainability and the fashion circular economy.
- Deep knowledge of fashion brands, trends and the resale market.
- Confident communicator with the ability to inspire a team and engage a growing customer community.
- Collaborative approach with the ability to work closely with senior leadership and across departments.
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