RIISE
Head of eCommerce
| company: | RIISE |
| job title: | Head of eCommerce |
| location: | Paddington |
| work type: | Full-time |
| level: | Senior |
| closing: | 31.05.2025 |
Role Description
This is a Head of eCommerce role suited to someone who thrives at the intersection of strategy, creativity and operational detail. You’ll be responsible for leading our online growth, shaping the end-to-end digital experience and driving performance across all eCommerce channels.
Working closely with internal teams and external partners, you’ll guide the eCommerce strategy, oversee day-to-day trading, and ensure the brand shows up online in a way that feels thoughtful, cohesive and commercially effective. You’ll play a key role in campaign execution, product presentation, site optimisation and digital marketing collaboration, while also mentoring and growing your team.
Success in this role looks like strong, sustainable sales growth, an inspiring and seamless customer journey, and a digital presence that reflects the heart of the brand.
Key Responsibilities
- Lead with Strategy & Vision: Own the end-to-end eCommerce strategy, working closely with leadership to set priorities, spot opportunities, and ensure the online experience evolves in line with brand goals and seasonal rhythms.
- Support Operational Excellence: Collaborate with logistics, inventory and tech teams to keep things running smoothly—from backend systems to customer delivery experiences.
- Manage Partners Thoughtfully: Lead relationships with external partners, including the agency managing our upcoming website upgrade, ensuring projects are delivered on time, on brand, and aligned with business goals.
- Let Data Tell the Story: Regularly report on key metrics, turning data into actionable insight and using these findings to fine-tune strategies and drive continuous improvement.
- Keep Product Beautifully Presented: Oversee how products show up across platforms, from copy and imagery to categorisation and merchandising, ensuring consistency and accuracy across every touchpoint.
- Work Cross-Functionally: Be the connective tissue across digital marketing, design, PR, logistics and CX—ensuring every campaign, launch and update feels cohesive and considered.
- Grow & Guide the Team: Lead and mentor junior team members, creating a culture of curiosity, initiative and high performance.
- Curate Moments That Convert: Own the eCommerce calendar, planning product launches, homepage refreshes and promotional activity in collaboration with creative, marketing and retail teams.
- Champion the Digital Experience: Ensure the online store feels intuitive, inspiring and easy to shop—optimising everything from navigation and search to mobile UX and personalisation.
- Drive Commercial Outcome: Keep a close eye on performance including sales, traffic, conversion, CAC and ROAS using these insights to shape actions that unlock growth in both local and international markets.
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