SIR.

• This role reports to the National Retail Operations Manager and Head of Retail.
• Demonstrate leadership with energy, positivity, and outstanding communication skills.
• Drive store KPIs, sales targets, stock management, customer database growth, and key metrics.
• Maintain exceptional customer service standards for our SIR the label clients.
• Analyze product reports to maximize and identify opportunities.
• Ensure daily store operations run smoothly, including financial management and store reporting.
• Foster a welcoming environment for customers.
• Oversee daily operations and employee management.
• Ensure staff adherence to company practices and procedures.
• Coach, mentor, and motivate staff, creating a safe and encouraging workplace.
• Execute monthly rostering while meeting wage targets.
• Coordinate stock movements, replenishments, and consolidations.
• Manage store stocktakes and stock loss investigations.
• Implement weekly/fortnightly visual merchandising changes as directed by the Head of Retail.
• Maintain high personal and store presentation standards.
• Consistently engage with the Head of Retail, Operations, and Design teams to understand the product range and seasonal drops.
• Hold monthly staff meetings to update the team on company information, product knowledge, and seasonal drops.
• Manage VIP events and propose new in-store event ideas.
• Grow and manage the VIP customer database, developing the team to build strong client relationships.
• Develop store strategies to exceed targets and budgets.

Desired skills

• Proven leadership with the ability to inspire and motivate.
• Excellent communication and interpersonal skills.
• Strong understanding of the retail industry and enthusiasm for the brand and its ethos.
• Strategic thinking with the ability to analyze data and maximize opportunities.
• Commitment to maintaining high standards of customer service and store presentation.