Dinosaur Designs
Packing Assistant
| company: | Dinosaur Designs |
| job title: | Packing Assistant |
| location: | Redfern |
| work type: | Part-time |
| level: | Mid-level |
| closing: | 30.06.2025 |
Role Description
Position Title: Packing Assistant (PPT) 4 days
Reporting to: Wholesale / Warehouse Manager
Hours: 8am-4pm
Permanent Part time – minimum 4 days.
We’re looking for a Wholesale Packing Assistant to join our team. This is a hands-on role supporting our warehouse operations, ensuring orders are dispatched accurately, on time and in full, while upholding our high standards of quality.
You’ll work closely with our Wholesale Manager, Warehouse Manager, Head of Retail, Dispatch Coordinator, Allocation Supervisor, Jewellery Coordinator, Studio
production teams, Online team and retail store staff and marketing team, playing a key part in keeping our logistics running smoothly.
Purpose of the Role
- Assist and oversee the packing and dispatch of all wholesale orders.
- Ensure accuracy, timeliness, and quality in every order that leaves the warehouse.
- Provide general assistance to the Warehouse / Wholesale Manager and sales teams as required.
Core Responsibilities
- Pick, pack and wrap stock to customer or retail store requirements.
- Label, “Moisturise” stock as needed and quality-check all stock before dispatch.
- Coordinate and assist with all dispatch procedures, liaising with courier companies when needed.
- Assist Dispatch Coordinator and warehouse team in answering the doorbell intercom
- Support stock replenishment and assist in stocktakes.
- Complete general admin tasks relating to sales orders.
- Maintain a clean, safe, and well-organised warehouse and work environment.
- Provide daily updates and clear handovers to management.
- Contribute to meetings, team updates, and continuous improvement discussions.
- Follow all OH&S and company safety procedures.
What we’re looking for
- Strong attention to detail with a high standard of accuracy and care.
- This role requires a good level of physical fitness. Candidates must be able to lift, carry, and move items weighing up to 20 kg on a regular basis (over 20kg assisted).
- Excellent communication skills – both written and verbal.
- Tasks may involve standing, walking, bending, or other physical activities for extended periods throughout the shift.
- Proven ability to work well in a small team, take initiative and lead when required.
- Open to feedback and keen to develop skills.
- Confident in handling emails, phone calls, and liaising with courier companies, marketing teams, and retail staff.
- Positive attitude, self-motivated, reliable, and able to manage time efficiently in a fast-paced environment.
- Ability to be flexible during busy periods – communicating with managers about your schedule in advance where possible to assist with rostering ie studying, exams or requesting extended leave
Key Performance Indicators
Your performance will be measured by:
- Accuracy and timeliness of order dispatch.
- Successful packing and fulfilment of orders.
- Reliability and punctuality.
- Customer and store satisfaction.
- Manager satisfaction.
Why Join Us?
- Be part of a dynamic and supportive small team.
- Gain experience across multiple aspects of the business – from warehouse operations to store and marketing support.
- Play a crucial role in delivering products that delight customers worldwide.
- Staff discount scheme
Key Responsibilities
Warehouse Operations
- Assist with stock replenishment and inventory management.
- Support regular stock takes and inventory accuracy initiatives.
- Maintain a clean, organised and safe warehouse environment at all times.
- Follow all workplace health and safety procedures and contribute to a safe working environment.
- Assist with receiving, unpacking and processing incoming stock deliveries.
Administration & Communication
- Complete administrative tasks relating to sales orders, dispatches and inventory records.
- Provide clear daily updates and handovers to management and team members.
- Assist the Dispatch Coordinator and warehouse team with answering the warehouse intercom and responding to deliveries and visitors.
- Communicate effectively with the Wholesale Manager, Warehouse Manager, retail teams, studio production teams, online team and marketing department.
Team Support & Collaboration
- Work collaboratively with all departments to ensure smooth warehouse and dispatch operations.
- Participate in team meetings, training sessions and continuous improvement initiatives.
- Provide support to the Wholesale Manager, Warehouse Manager and sales teams as required.
- Demonstrate flexibility during peak trading periods and assist with additional operational tasks when needed.
Professional Standards
- Arrive ready for work at rostered start times and maintain reliable attendance.
- Manage workload efficiently and prioritise tasks to meet deadlines.
- Demonstrate initiative, accountability and a positive attitude in all aspects of the role.
- Maintain a high standard of accuracy, attention to detail and care when handling products and customer orders.
- Communicate any planned leave, study commitments or scheduling requirements with management in advance to assist with rostering and operational planning.
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