TOJHA
Operations and Fulfilment Coordinator
| company: | TOJHA |
| job title: | Operations and Fulfilment Coordinator |
| location: | Altona |
| work type: | Part-Time & Full-Time Positions Available |
| level: | Mid-level |
| closing: | 05.06.2026 |
Role Description
TOJHÀ is currently seeking a highly organised Operations and Fulfilment Coordinator to work closely across ecommerce operations, fulfilment, inventory, dispatch and customer care, ensuring the operational flow behind the brand remains elevated, efficient and commercially organised across all customer touchpoints.
Operating across ecommerce, wholesale and marketplace channels both locally and internationally, this role supports the day-to-day operational execution of the business while maintaining a strong customer experience during both standard trading and high-volume launch periods.
This is a founder-led, highly collaborative environment suited to someone who enjoys organisation, operational structure and working within a fast-moving fashion business.
The role will initially operate across approximately 3–4 days per week, with hours reflecting approximately 15–20 hours weekly, depending on launch periods, operational requirements and trading flow.
This role focuses on the operational side of ecommerce, ensuring orders, fulfilment, inventory management, dispatch and customer communication are running smoothly and consistently across the business.
Working closely with the founders and wider team, the role plays an important part in supporting launch flow, operational organisation and customer experience across all stages of the order journey.
Key Responsibilities
Orders and Customer Care
- Daily ecommerce order fulfilment and dispatch
- Customer care across email, returns, exchanges, and delivery enquiries
- Resolving order discrepancies, dispatch issues, and customer delivery queries
- Faulty returns coordination and tracking
- Maintaining premium packaging and presentation standards
- Maintaining a high standard of customer communication and customer experience
- Coordination of dispatch flow during launches, promotional periods, and high-volume trading windows
Inventory and Stock Coordination
- Stock intake, counting, and stock organisation
- Inventory accuracy and operational upkeep
- Coordination across stocktakes and inventory checks
- Sample organisation and movement
- Coordination of stock flow between eCommerce and wholesale, where required
- Monitoring operational accuracy across ecCmmerce stock and fulfilment systems
eCommerce Operations
- Working across Shopify order flow and fulfilment systems
- Coordination across Starshippit and Zonos platforms
- Omnivore operational coordination where required
- Coordination across marketplace order flow and operational processes
- Assistance across wholesale dispatch preparation
- Maintaining operational organisation across ecommerce systems and workflows
- Working collaboratively across ecommerce, operations, customer care, wholesale, and launches
Success in this role looks like
- Accurate and efficient order fulfilment
- Organised inventory and stock flow
- Timely and thoughtful customer communication
- Smooth operational execution during launches and peak trading periods
TOJHA is an Australian label, already thriving amongst leading brands in the Fashion Industry. TOJHA creates
expressional refined eventwear and is known for their signature fabrication, silhouettes and modern contemporary aesthetic.
Collections are sold through wholesale nationally and internationally, including DAVID JONES, The Iconic,
Rent The Runway, NUULY and leading boutiques.
Click ‘apply now’ to submit your cover letter and CV to the employer and we’ll send you weekly updates on fashion jobs in Melbourne from FJ Careers.
