All Things Golden

• Customer Experience and Brand Embodiment: Lead and embody the All Things Golden experience, setting the emotional tone and standard for how customers feel within the space. Create a personalised, elevated experience for every customer, blending styling expertise with genuine connection and presence. Empower and coach the team to confidently represent the All Things Golden woman — through how they style, communicate, and hold space for customers. Drive a culture of attentiveness and intuition, where customer needs are anticipated and every interaction feels considered and memorable.
• Flagship Experience and Space Ownership: Own the flagship as a holistic experience — ensuring the space feels intentional, elevated, and aligned across retail, treatment rooms, and studio touch points. Act as the primary point of contact for residency partners and future studio operations, ensuring alignment with brand standards and seamless day-to-day integration. Maintain the energy, flow, and atmosphere of the space, ensuring it consistently reflects the All Things Golden world. Identify opportunities to elevate the in-store experience through service rituals, environment, and customer touch points.
• Flagship Store Operations and Presentation: Oversee the flagship store to the highest standards of visual and operational excellence, ensuring merchandising, displays, and presentation reflect the brand’s elevated aesthetic. Maintain operational consistency through efficient store processes, stock management, and replenishment. Ensure the space is always executed with precision, cleanliness, and attention to detail.
• Staff Management and Leadership: Lead, develop, and inspire a high-performing team, setting clear expectations around service, styling, and brand representation. Recruit, onboard, and train team members to embody brand values and deliver a flagship-level experience. Manage rostering and team structure to ensure optimal coverage and energy on the floor. Lead by example through presence, confidence, and professionalism.
• Customer Experience (Omnin-Channel Alignment): Ensure a consistent and elevated customer experience across all digital touchpoints, including email, live chat, and social. Set the standard for tone of voice, quality of interaction, and brand representation, ensuring alignment between in-store and online experiences. Support the handling of complex or escalated customer interactions, bringing a service-led, brand-aligned approach to resolution. Provide ongoing feedback and insights from in-store customer interactions to inform CX processes, communication, and improvements. Refine systems, templates, and training, ensuring the customer experience scales without compromising quality.
• Sales Performance and Optimisation: Drive sales performance through a service-led, consultative approach to retail. Translate product and customer insights into actionable strategies to improve conversion, AOV, and overall store performance. Support the team in achieving sales targets through coaching, styling expertise, and confidence in selling. Collaborate with the wider team on launches, activations, and in-store opportunities.
• Team Collaboration and Cross-Functional Alignment: Act as a key connector between retail, e-commerce, marketing, and operations to ensure a seamless and aligned customer experience across all touch points. Contribute insights on customer behaviour, product performance, and in-store learnings to inform wider business strategy and decision-making. Work closely with the CX Manager to ensure alignment between in-store experience and digital customer interactions. Foster a culture of collaboration, accountability, and shared ownership across the team.

QUALITIES WE LOVE FOR THIS ROLE

• Brand-Aligned and Embodied: Deeply connected to the All Things Golden aesthetic and values, with the ability to naturally embody and represent the brand.
• Experience-Led Thinker: Understands that retail is not just transactional — but emotional, sensory, and relational.
• Inspiring Leader: Builds confidence in others, elevates team performance, and leads with presence and clarity.
• Operationally Strong: Highly organised and detail-oriented, with the ability to execute consistently at a high standard.
• Confident and Grounded: Comfortable holding space — both in a retail and wellness-adjacent environment.
• Adaptable and Growth-Oriented: Thrives in a dynamic environment and evolves with the needs of the business.

KEY DETAILS

Full-time role
Tuesday – Saturday
Immediate start
Location: Hawthorn East, Melbourne, VIC

PERKS

• Wardrobe allowance
• 50 per cent staff discount + 20 per cent friends and family discount
• Weekly pay
• Birthday leave
• Annual wellness reimbursement
• Creative team culture
• Growth and development opportunities
• Be part of a growing Australian fashion label

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